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I FOUND IT!! Whew! Like I said before, this system was a copy of how the previous tech set the old system up. Calls come in on any line set to ICR 1. ICR 1 has destination set to group 500 Open, with one member, 306 phantom open. Phantom open is permanently call forwarded to 61, which is dial...

wow. never would have thought of that. Now I see the logic in some of your posts... Will have to schedule a downtime. Thanks again!

snowman50, thank you again for all your help and information. I am just now getting back to this, again. I have nearly 30 of these IP Office systems in various versions, but this is the only one with IP sets. I am familiar with upgrading, but this one fails every time. I keep sticking on the...

Thanks for the fast reply, snowman50. Just did that test, and the individual VM box answered when my call was transferred to an extension with VM.

Did as you said, snowman50. Voice mail never picks up. Set HG no answer time to 10 seconds, VM is on for the group, VM answer time for 20 seconds. Watching the calls in System Status, I can see the call hit the reception group, all phones in that group are ringing. I had the staff on the...

Only 5 of the 20 extensions have VM activated. Setting the no-answer time to 300 did not help. Keeping it at 300 for now. Here is the resources screen:

snowman50, 402 is the current group in use; I built it like 400 for testing. Right now they are interchangeable. Trying the no answer time change now. Will post the results once they open.

Queuing, Overflow, and VoiceMail tabs are all off.

I do not have voicemail turned on for the group. This is strictly the announcement tab that I am working with. Dialing *91400 proves the announcement is there. If I read you correctly, I should set VM on for a test group and see if the calls flow to the VM after not getting answered? Hope...

Gotcha. System status shows a call coming in and ringing to the hunt group. After 15 seconds the first HG announcement is supposed to play but doesn't. There is no overflow or Queing set on the group. There is an out of service destination to the temp message, but the Reception group shows...

Announcements are turned on, just verified. Also just remembered something, I had a power outage one morning and had to change out the UPS. While the phones were down waiting on the switched to come back up, but the system had come back up, the announcements worked. After the phones had...

Sorry for just getting back to this, and thanks again snowman50. I ran monitor on the system and the phones are registering every 55 seconds. Each phone (20), every 55 seconds, give or take a few milliseconds. All extensions are set up as H.323 extensions. It was also reported to me that...

Yes, sir, ipohead, it is password on the older systems. I defaulted the security settings, and set new passwords. The service user password in now Password1 (temporarily of course) but still not working.

Upgrade wizard is failing on initial check. It has been a couple of years since I have done an upgrade, and cannot figure this one out. I have the BIN files selected in preferences, and the wizard shows the files to be upgraded, etc. like it should. I defaulted security settings and set a new...

...stopped. The group is set as collective, queing is on, overflow is off. The announcement box is ticked, the announcements are there when you check *91400 and *92400. Time is set to 12 seconds before the first announcement and 25 til the second. I recreated the group as 402, recorded new...

I apologize if this is a stupid question, guys. I have searched and searched with no luck. I have an 11.0 system Essential Edition, licensed with 4 additional VM ports, that the announcements on the only hunt group in use just quit working a few days ago. I even created a new hunt group and...

Found the solution! ME! I was using two different analog set, but of the same vendor and model number. Watching System Monitor I could see briefly that it would say incompatible when I dialed the star key. Tried another analog set from a different vendor and it all works like it should. FYI...

Thought of that one, too, budbyrd, but I made sure to build the user for the extension I was using. Still scratching my head, but at least I have it done now. Oh, and the digital card/ set combination worked first try without a user built.

So, I plugged in a DS-8 module in the remaining slot and can make my recordings. Sheesh. Just have to get the setup done and then remove the DS-8 edit the config accordingly. Still doesn't explain why the analog extensions cannot make recordings for the groups or AA's. Once I get the unit in...

Also, looking at System Status while dialing from ext. 316 (analog), any * dial I do shows incompatible on the system status while I am looking at the extension I am dialing from.