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i believe that was it!! An after hours agent was still logged in but was at home... thank you very much for all of your help!

CALL VECTOR Number: 107 Name: T-Zeiss East Lock? n Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y 01 goto...

Hi I'm suddenly having issues with 1 particular vector. I have two other vectors that are written exactly the same, for the same split and they are working fine. The one in question, if I do a trace, goes through the time of day steps and upon placing the call in queue, just goes to silence...

The final solution so far: I drove myself over to location to see for myself after numerous calls to verizon repair and every other verizon office and found: The line was, in fact, ringing, well not ringing out loud, but the light on the line was lighting up but no ringing could be heard, so...

thank you! yes, i believe they are in a hunt group, and they do have dial tone on that line and they can dial out and *73 does work repeatedly. I will give your suggestions a try and remove call forwarding - there really is no reason that we need to have it on that line. Thanks again.

HI We have a small office with 2 4-line phones with centrex. Recently, the main number (line 1) has not been ringing and goes straight to voicemail. The other 3 lines ring through fine. Long story short, verizon sent a tech out who says everything is fine on his end and that we must have a...

Hi I know this post is many years old, but... has anyone managed to get the vdn name to come over when a call is routed directly to an extension rather than a hunt group? I am struggling with the same issue as Katgurl. I'm only seeing the trunk name when a vdn simply routes to an extension...

Hi Can anyone tell me what the VuStats Objective in a hunt group setup means? We have a hunt group that says VuStats Objective: 2 others just have nothing next to that line. On this particular hunt group, it's set as ucd-mia but i'm being told that some agents are logged in and not...

Hi Thank you very much for your replies. Calls are inbound, I should have clarified. Trunk is a did. The vector had a wait 2 sec hearing silence, so I changed that to ringback. Also had called the carrier yesterday - have not heard if they found anything on their end yet. Thanks again for...

Hello I've had many reports and experienced myself and 1 out of every 2 calls to a particular number ring busy. I've traced the calls and on the busy - I get: "active trunk-group 2 member 5 cid 0x11c" "busy trunk-group 2" On a good call, no busy - the trace reads: "active trunk-group 2...

oops, but thank you for your help!!

My office and the switch - NJ the office we want to install is in San Francisco, CA

Thank you very much. Would you happen to know of a site or directory where I can find reliable resellers to help install or further guide me in making a decision on whether to go with this switch? Thanks again for your response

Hello We have a HiCom 150 H that was formerly in an office of ours that has been closed down. We are considering using that equip in another office, howevee we know pretty much nothing about this system - other locations all have avaya definity. Need to know if HiCom 150 H has ACD...

Did the list meas log and there were no errors. Forgot to mention we have a definity G3siR8 ( I know, pretty old R) Thanks wendi

Hi I've recently been receiving a lot of complaints that people are being disconnected when they are on hold for - calling out from our building. I've also received complaints that other calls are being disconnect during the call. This is all happening to callers on the same trunk. I've...

got it worked out. thank you very much!

I did check all hunt groups and those trying to log on are correct, but it seems to be the login process itself - the login buttons dont appear to work, and neither does using the login fac. I'm not sure I know how to remotely log them in though. I've compared those that are successful with...

yes, and it seems we are well under any limits on everything

Hello I have several new agents & new hunt groups - agents do not login using a login id, agents normally hit the login button and the hunt grp #. A select few agents working on callmaster IV's and one on a callmaster III cannot login (either using login button, or fac for login) when they...