calls queued with silence

[WendiC]

Hi
I'm suddenly having issues with 1 particular vector. I have two other vectors that are written exactly the same, for the same split and they are working fine. The one in question, if I do a trace, goes through the time of day steps and upon placing the call in queue, just goes to silence and doesn't seem to do anything until the caller hangs up. There are plenty of avail agents, queue size is more than enough - i've tried to add in a bunch of steps to test for calls queued & avail agents and it skips those steps and goes right to queueing but never plays music or other steps after the queue step. If I trace it, it says leaving vector processing after it queues.

It's pretty basic, checks for time of day, plays an ann asking for digits - if # 5, then goto another vec, if 1, then queue - pressing 1 is where I get the silence after queueing.

Thanks very much.

 

[RGarcia87]

Copy and paste your vector here.

 

[WendiC]

CALL VECTOR

Number: 107 Name: T-Zeiss East
Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 goto step 17 if time-of-day is all 20:30 to all 08:30
02 goto step 17 if time-of-day is all 20:30 to all 08:30
03 goto step 17 if time-of-day is fri 20:30 to sat 10:00
04 goto step 17 if time-of-day is sat 18:00 to sun 12:00
05 goto step 17 if time-of-day is sun 20:00 to mon 08:30
06 goto step 22 if time-of-day is sat 10:00 to sat 18:00
07 goto step 22 if time-of-day is sun 12:00 to sun 20:00
08
09
10 collect 1 digits after announcement 4540
11 goto vector 101 if digits = 5
12 goto step 13 if digits = 1
13 queue-to split 3 pri m
14 wait-time 30 secs hearing music
15 announcement 4501
16 goto step 14 if unconditionally
17 goto vector 11 if unconditionally
18 stop
19 stop
20
21
22 announcement 4502
23 goto vector 11 if unconditionally
24 stop
25
26
27
28

 

[RTMCKEE]

is your music source working correctly?

Dial your FAC for Facility Test Calls Access Code, then the port to your music source. ie.

FAC *033
port 01a0102

Dial: *0330110102

If your board is in a diffent carrier, the numbers are as follows:
a=1
b=2
c=3
d=4

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[RGarcia87]

WendiC, the looks vector looks fine. I would look at RTMCKEE's thread.

 

[RTMCKEE]

One more thing I'd try. You could have an agent doing this on purpose. If it says its leaving vector proccessing then it could be that the agent is answering the call, but not saying anything. Then the caller hangs up. It would appear in the cms reporting that the call completed.

Did you try to do a service observe on the VDN to see what you could here?

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[RGarcia87]

You also may have an agent ID logged in and idle with no one there.

 

[WendiC]

i believe that was it!! An after hours agent was still logged in but was at home...

thank you very much for all of your help!