Search results for query: *

Hello. I am suffering a problem with the caller ID on a FXS card ports, this is when there is an incoming call the calling A number does not show all digits, for example if you are calling from a Spanish number like this 34xxxxxxxx, you can see as caller ID the number 4xxxxxxxxx without the...

Hi Ekster. Command 1919 - TEI Value --> 0 ( Point to Point ) Hope it helps

Hi Boycey9 The system is 5.7 ( no SP1 ) " Call completion flag " field is marked " A " for external calls and " I " for internal in SMDR inspector.

Hi boycey9 Yes, I think so... all the reports works fine for the agent except " agent outbound call trace ", do I need a special license for this report??? realtime supervision is enabled.

Hi surferx0 No, they are ACD agents, no calls from a different line.

I require one day report for an agent, I can see calls in the SMDR inspector for the agent, but " no data " in the status report for the same agent, there is 50 calls more or less. I don´t know the way for veryfing with network monitor, it only shows alarms....

Hello cloudbased I resummarize data agent and the problem still the same: " no data " for agent outbound call trace and smdr works fine for the agent

Any help??

Hi Supernova99 Yes, it´s enabled. The problem still continues.

Hi to all. The CCM version is 5.7 When I try to get the " agent outbound trace " reports, the result in the " status " is " no data ". looking at the smdr inspector it´s ok. Any idea????

Hello Irwin Force the RTP pass through the 3300.

Hello. when I make a tracer to a sip call from an IP Phone ( 5312 ) towards a SIP service provider, the ip address of the phone is sended in SDP. Is there any way to send as the origin the Controller´s IP in the SDP instead of the phone´s ip address ? Thanks beforehand.

Try with bleqi:equ=x-x-xx-x; and then extee.

Hi, can somebody help me?? Somebody knows if possible logging a 4420 IP phone from alphanumerical keypad assuming it obtain an IP address from DHCP. Thanks beforehand.

TCP 5060

Is the Exchange on the same subnet?? With the Mitel SIP guide for Exchange it works correctly.

Did you follow the sip guide from Mitel? Have you created Hunt Group on Exchange?? The ARS is programmed to reach this hunt group?

Hi, no light, it´s OK now try with " ping " and you should receive response from the IP assigned to the console and will work. I always assign a Static IP to console from DHCP.

Did you enable DHCP??? take a look in " Lease Viewer ", and try connectivity with " PING ".

Hi Doctor. Thanks for your response. The exchange server has been restarted, still the same... from outlook account ( OneBox ) in the One Box server I can send mails for all users on Exchange, so can be a IP address problem??? good " ping " from One Box to MAILSERVER and from MAILSERVER to...