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Heah, I am agreeing with you guys...I want no part of implimenting this. I believe once I scare my client with the waiver thingy, they will think twice about this solution Don't know if this is a new topic, but say they accidently called 911, how can I tell who did it. I currently have no CTS...

Thanks bearcity. Now that the issue of removing it IS an option, I would like to offer the client a second idea. Is there a way to have the [9]11 call go to a prompt, that says press 1 (or anything) to dial emergency? Something we record if necessary? Not too urgent, but would like to have as...

By Dial type, I assume you mean the 'feature' field which is set to 'dial by emergency'. This field is greyed out and cannot be changed. Thus, no way to change and delete.

Wow, do I feel lame.... Of course it was ex directory. I was somehow focused on the vmpro portion to exclude them and forgot rule #1. Keep it simple. Thank you again.

Yes, on the administrator portion...Version is 5.2(54) Thanks.

Thanks so far....as far as 'imbedded', I simply meant that I cannot attempt to point it to busy as you suggest as the shortcode has both the "code" and "feature" fields greyed out. And like I stated, the short code is undeleteable. Also, I cannot point it to voicemail node for the same reason...

So the system (406) comes with preprogrammed 911 shortcodes. [9]11 and [9]911. At the clients' request they want to exclude [9]11 as they seem to be 'accidently' calling the police too often. However, I cannot seem to delete the shortcode as it is apparently imbedded. They will go forward with...

I have a setup (406, 3.2) where I want a selected few users to not be reachable via 'Dial by Name' to the outside world. Other than not include their name in the 'Full Name' field, is there a way to exclude them.