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  1. colotelco

    Avaya IPO 500 DID question

    Just a note:::: I have had this problem also... However, i was doing this as a test when doing a cutover to another carrier.... The problem may be with the carrier... I don't know the whole situation is, but, some carriers will not allow you to dial yourself... And the carrier knew they were...
  2. colotelco

    BCM 400 4.0 and Callwhere Pro 2005 call accounting

    Anybody with experience with this combo ???? I am having problems getting it to work.... I think it is my BCM setup and was wandering if there are any pointers to help ??? Thanks
  3. colotelco

    BCM 50 R5 - Manually Adding Keycodes using Element Manager

    sent in the auth codes and sys. id. - received my license file and entered - worked like a charm..... Thanks DWPoole and Phonetech9774 - I will check out what you posted... Thanks again !!!!
  4. colotelco

    BCM 50 R5 - Manually Adding Keycodes using Element Manager

    BCM 50 R5 Having problems with finding the "Modify Features Licences Table" Following directions: 1) TASK NAVIGATION 2) CLICKED ON " CONFIGURATION " 3) CLICKED ON " SYSTEM " 4) CLICKED ON " KEYCODES " 5) I see two methods of entering the keycodes " Load from file " and "connect to Nortel "...
  5. colotelco

    Link Feature plus phone number

    I believe I have seen a button on a MICS that with one touch, does a LINK ( flash ) then dials a phone number. I have looked and cannot seem to get it done.... Anybody ever do this ????
  6. colotelco

    Help with configuration

    Need to do a bid this afternoon and I am not for sure what modules to get, and if I need a second cabinet... So, here is the configuration. 68 T series phones 1 PRI 16 Analog Trunk lines 8 Analog Stations So far I have the One BCM 450 cabinet One DSM 32 Media Bay Module One...
  7. colotelco

    Paging in a high school gym

    Thanks Dex and Reed... not much time for an engineer at this time. If I can put something together and win the bid, I will will definately get a sound engineer involved....
  8. colotelco

    Paging in a high school gym

    Any recommendations on paging in a gym without all the echo and reverb. We have a 70 volt speaker right now and it just sucks... can't really understand what is being said. The rest of the school is fine in hallways etc...
  9. colotelco

    How do we allow a partitioned Definity to call Intuity

    The Definity is a G3v4i and the Intuity is currently unknown. Would like partition 1 and partition 2 to be able to access Voicemail.... Attempting to create 2nd hunt group in Definity to send the trunk group to Intuity for name dialing.
  10. colotelco

    3 COM Punch down tool

    I am working in a building that has the building telephone riser cables terminated on a 3Com block.... not a 66 block or 110 block but a 3Com block... Does anybody know where to get a punch down tool that uses this kind of tool... I have search Google and no luck. Please Help !!! Must have it...
  11. colotelco

    Call Center Light indicators

    If third party hardware is needed, are there any suggestions?
  12. colotelco

    Call Center Light indicators

    Thanks Fireeater. Unfortunately, I will have to have to have something on the wall because these reps. do not sit at their desks alot of the time... Believe it or not this is at a motorcycle business and they are continually on the move...
  13. colotelco

    Call Center Light indicators

    Has anybody installed a "calls waiting" indicator lamps on a Call Pilot 100/150 Norstar Call Center, or BCM Call center.... Example. would like a red, yellow, green lamps on wall to indicate to the call center personell that calls are waiting... hope that makes sense... Cannot seem to find any...
  14. colotelco

    Voice Call Alert Tone

    Customer has MICS 7.1 software.... They use the Voice Call alot and do not like the alert tone.....I don't believe ther is but, just in case.... Is there a way to turn it off...
  15. colotelco

    Cannot save personal recording in VS R3

    Ravnz5 - I did not try to reset the system yet. I will try that in the morning. Didn't even think of that..... 1043 - is the reason for deleting mbox 28, then creating mbox 50, then creating mbox 28, are you thinking that the voicemail would put the new mbox 28 in a different "location" in the...
  16. colotelco

    Cannot save personal recording in VS R3

    Thanks for the reply TouchTone - just tried it and everything stayed the same.... Still will not save the personal greeting. Please, keep it coming, any ideas are great.
  17. colotelco

    Cannot save personal recording in VS R3

    Have a customer with Rel 3 VS Voice mail system....Here is the problem. When x28 tries to change her personal greeting, the recording stays at factory default. Here is what I did. Logged into her mailbox ( yep, I verified the extension is 28 ) went to the greeting recording and recorded new...
  18. colotelco

    MICS 2.0 PRI ?????

    Thanks guys !!!! Customer has decided to upgrade to the MICS 6.1 and keep the Flash by going to ver 2.0.. Also putting in the PRI as well. Thanks again
  19. colotelco

    MICS 2.0 PRI ?????

    Customer has a MICS with 2.0 software. What is the minimum software version a MICS may have to add a PRI. They currently have a T-1 and want to go PRI. Can't seem to find that info on my compatibility chart. I will keep looking. Does anybody have a good chart that I can check? Thanks !!!
  20. colotelco

    LAN CTE and call detail recording

    Just installed the keycodes for a CTE LAN seats. Now I have to configure it to send data to the Microcall Accounting software PC. Called Microcall and they told me to configure the BCM 400 for: FTP: push Data format to: uncompressed Report type to : SL 1 Format: CLID I have looked around and...

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