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Hi Guys, Is there a TAPI driver available for the Avaya softphone rel. 4.04.0106 Where can I find it? We need this to integrate with a third party dialer software. Thanks Debby

Yes we do get caller ID on the 8193444 line and that shows all incoming calls wether the caller is blocking their ID or not. The other number 8193445 does not show caller id when calls come in. I do think the calls come in on the same route. I would have to check that

No I think you are understanding it wrong. I blocked my own number on my phone when I dialed 8193445 (which is not in the CLID table) It was a new number that was created a few months ago. On the telco side all numbers are open and should be sending the number. Isn't there also a config on...

The company I work for is a telco company and I checked with the team and they are sending all numbers even if the caller has blocked their call id on their phone. Would adding a new entry to the CLID table solve this?

I seem to have a route on which I need to show the incoming CLID. Our agent phones are showing the ACOD when a caller dials in from the mobile network with a their caller ID blocked. I already checked with the necessary team and they said that they are sending all caller information. TYPE RDB...

I did a test call with my cell phone and blocked my number from showing and they saw 6900 on their set. So that is most likely the issue, someone calling in from a mobile phone with a blocked number and the CLID not showing. Is the CLID sent through the PBX or the cell phone company?

Is there anyway to print a complete ACD Queue with the pos ID and the DN's?

That seems to be the main route for our incoming calls. How is the CLID activated?

@Supernn would that mean the caller would be calling with a private number for example?

On Monday it seem an agent was seeing 6900 show up on her display. I did a print on this number and it seems to be an ACOD. There seemed to be quite a number of calls coming from this number and it seems the route is is a SIP trunking route, which as far as I know is not in use at the moment...

Ok I am not known at all with DSP Issues, guess I will have to look into that a little more. we will run different kinds of tests on the call center floor and see what we get as results.

Thanks John, How is the trac key added to the phoneset? We are using i2050's sets on the Call center floor. I will also have the agents to a test with putting the dead air calls on hold and see what the results are. What would be the solution if this is the case?

Thanks for the reply Tman, I will need to check the details about the time of day etc. There has been no recent patching done on any of the systems involved and also no errors reported on the PBX either. It also seems that only the call center floor has this issue and its across the whole...

We have a cs1000m system that is running Symposium and also runs with a MPS500 system. Daily we receive about 20-30 dead air calls. Any ideas on the different things we can check? Any advice will be greatly appreciated.

Whats the difference between the history file printed in LD 22 and the one printed in LD 117?

Is there anyway to have inactive calls time out on a CICS system? I have the Auto attendant running on it now, but we're using it more as a messaging function since the main number has changed and we are now also using a CS1000S system. However when the AA is running, it still fwds the calls...

I need to know what the short codes are again for the built in auto attendant on CICS. I have forgotten them since I havent worked on this system in aquite a while and have been only programming on the cs1000

Ok guys, so what would be the best way to set up this menu in application builder?

John, what would be the easiest way to fix this? Our menu is something like 1 for english 2 for dutch After pressing 1, u get the option either to reach ther operator or press 1 for thru dial. The thru dial recording just says to enter the extension number.

Guys, I need your help on this and I want to know if our technician who should be administoring our PBX is telling us the truth. I have a voice menu setup with a menu (1 for english, 2 for dutch) and then when you have the options again, 1 brings you to a thru dial menu. According to our...