Application Builder Setup 1

[bliemsgirl]

Guys,

I need your help on this and I want to know if our technician who should be administoring our PBX is telling us the truth.

I have a voice menu setup with a menu (1 for english, 2 for dutch) and then when you have the options again, 1 brings you to a thru dial menu.
According to our technician, when you add a thru dial before a menu the the thru dial message play only once and you dont hear the nortel lady. When you place it after a menu you get the message to play twice and also hear the nortel lady saying press * for help.

Please let me know if this is true.

 

[johnpoole]

nope..

you can rearrange those options as needed.. if you need to hear bib (the nortel lady) 6 times you can.. if you add the thru dial post menu and take all the defaults then you get the call path you've described..

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

John,

what would be the easiest way to fix this?
Our menu is something like
1 for english
2 for dutch


After pressing 1, u get the option either to reach ther operator or press 1 for thru dial. The thru dial recording just says to enter the extension number.

 

[LeeMcCauslin]

Can I add one thing on a side note - Your guy might just be misinformed, not deliberately lying to you.

Of course, both are problems but at least you can fix misinformed. (Assuming you like the guy enough).

 

[strmwalker]

LeeMcCauslin..this is strmwalker this star is for you
that is the best i heard on protecting the tech and his
knowledge on an answer to a customer.

no problems only solutions

strmwalker

 

[bliemsgirl]

Ok guys,

so what would be the best way to set up this menu in application builder?