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masterracker log into the audix lx and check the customer optionsto see if you have the fax option enabled. If not it is a license issue i.e. you have to pay for it Thanks

chicagophoneman do a change station 63914 and check there is not an entry in the hotline feature on page 3 and see if it is looking at a speed dial list Thanks

morrisj3 for auto attendent to work you need to record a greeting on the mailbox that you have used for auto attendent. Until you record a greeting it will not work Thanks

btrain8 you need to make sure that disconnect supervision is set to yes on both in and out on the outgoing trunk group Thanks

try using a web browser with the address https:\\192.11.13.6

Mitch672 i went to site today and changed the ipcodec as you suggested and the VC unit works fine now Thanks for your help

the main switch is an 8720 and the port network is a g650 with an ipsi for connection.The VC unit is a polycom vsx i think not sure but all that is presented is 4 BRI's to the VC unit. you can call internally to another VC unit within the building but when you try to go outside the system it fails

check that the lines are in the right order ie the first extension in the hunt group is the first port on the audix

i have a site that has the main system in one building and a port network in another building. They are connected via an ip network. They have a video conference unit of the port network but the trunks are on the main sytem. The video call will not work ie it sees the call as an analogue and...

can you do a trace of the incoming call and check if the call is looking at the ars analysis table