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Email from my customer this morning: "FirstLight has fixed the time on the switch, but we're still having a problem with the time changing - they are asking if our PBX has an NTP Server set up? I'm assuming the answer is no, as it is not a VOIP system - and I assume we're getting the time from...

A local school recently switched service providers. During the cut over their partner system was powered down. Since restarting the system, every time they set the correct time the system changes it about 30 minutes later and each time the system is changing it by 1 hour and twenty minutes. I...

@ ptstechnician.... I just talked with a worker in an office that we had proposed a BCM 50 but the owner, trying to save a LITTLE money, went with the Allworx. When I asked her how the new phone system was working out she said "Shitty - but I just work here". For what it's worth.

Thanks YankeeNation. Two of my techs have been trained on the BCM50 and I recognize there is a large installed base of Norstar equipment that will keep us busy for years to come. I guess my question now is are the BCM and IP Office the BEST products to be offering our customers going forward...

My company has been installing Avaya Partner and Nortel Norstar systems for the last 8 years and our customers have been very happy, especially with the Norstar line. We are disappointed that Avaya has decided to get rid of this extemely reliable system. I am not as confident in the BCM or IP...

Looking for Norstar training for technicians in New England. Any suggestions?

My customer has an older IVR that requires a signal to be sent for line disconnect. I'm going to have 4 ATA's hooked up to a CICS that need to send a disconnect signal to the IVR. Does anyone know of a device I can use? Jim Carty DTS.communications 603-429-0000