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We have a Nice V8.9 with 100 recording channels and need to add additional channels for more of our agents could be recorded. Could someone confirm the information we received from an independent vendor that said in order to add additioanal recording channels; we would first need to replace our...

Login into Ecas (Veramark) Click: Create Run Reports Click: Call Search Reports Click: Call Record Criteria Go To: Extension Used and put your attendants Ext followed by %; (Percentage & Semicolon) Example: 2429%; If you do not use a %; you will not pull any records. Choose Call Direction...

What CDR software are you using? A lack of Planning On Your Part; Does Not Constitute an Emergency On My MINE!

Avaya tracks each call to the Attendant and then breaks it down by half hour, calls offered, average speed of answer, abandon time etc. Do a list BCMS on your Attendants VDN's BCMS VECTOR DIRECTORY NUMBER REPORT Switch Name: Date: 6:33 pm WED SEP 30...

Change the individual extensions in "Ch public unknown numbering X" Below is an example of ext 1131 sending out the 214765555 instead of 214-765-1131 ange public-unknown-numbering 1 Page 1 of 2 NUMBERING - PUBLIC/UNKNOWN FORMAT...

We’ve finally been able to duplicate our ip-phone reset issue in a test environment for the first time and have isolated the source of the problem to a POE power-recycle issue. (Below are the results) 20090929:142428883:1764826:capro(5309):MED:[ IPEVT IPT_TCP_DOWN board=01E11 ip= 10.64.28.107...

S8720 3.1 We have a Media Gateway that has a couple 4620SW IP phone's that keeps rebooting of (couse it's a VP's phone) is anyone familiar with IP Event TCP_DOWN? The phone looses all power even when on a call. 20090724:065406165:2871729:capro(5397):MED:[ IPEVT IPT_TCP_DOWN board=01E01 ip=...

How many digits should be deleted under “no of digits deleted" in trunk group line?" It completely depends on how the digits dialed needs to be routed. Here's a simple explanation to the fields Grp No = The number of the trunk group FRL = A Facility Restriction Level; (a value of 0 is the...

I added the second target line like suggested and 4 digit H.323 VoIP ext to ext calls placed from the Avaya to BCM are successfully connected. Thanks for the direction!! A lack of Planning On Your Part; Does Not Constitute an Emergency On My MINE!

We do have MCDN Keycode uploaded on the BCM400 and the private receive have all been populated with the 3 digit exstension of the phones? Any other suggestions? THANKS!! (I'm starting to think it may be a firewall issue.) A lack of Planning On Your Part; Does Not Constitute an Emergency...

Thats what I thought but all of the Private Numbers are already added to the Target lines For Example Target Line 266 Line Type Public Public Received # 4XXXXX (PRI) Priv. Received # 225 (H.323) I can go to the Active VoiP Lines and change the Prime Set to Ext 225 but when I do that all...

It has allot of broken links as well. It no easier to navigate but I'm sure it's a work in progress. A lack of Planning On Your Part; Does Not Constitute an Emergency On My MINE!

Just realized I posted in the wrong forum. I have re-posted in Nortel BCM.. Lack of Planning On Your Part Does Not Constitute an Emergency On My MINE!

Avaya CM 3.1 Nortel BCM 4.0 I have H.323 trunks set up between a Nortel 4.0 and Avaya CM 3.1 When we direct dial an employees ext from the Avaya to the Nortel (7XXX) all calls route to the Nortel's Main Operator and not to the individual Exts. The VoIP Trunk Line Prime Set in the BCM is set...

Avaya CM 3.1 Nortel BCM 4.0 I have H.323 trunks set up between a Nortel 4.0 and Avaya CM 3.1 When we direct dial an employees ext from the Avaya to the Nortel (7XXX) all calls route to the Nortel’s Main Operator and not to the individual Exts. The VoIP Trunk Line Prime Set in the BCM is set...

display route-pattern 17 Page 1 of 3 Pattern Number: 17 Pattern Name: NexaPlano H.323 SCCAN? n Secure SIP? n Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC No...

Avaya CM 3.1 Cisco 4.2 via/H.323 Does anyone know what may cause error code 1166 "Unanswered Number"? i cant find any info. Below is my TAC list trace on our H.323 TG between an Avaya 3.1 and Cisco 4.2. LIST TRACE time data 23:11:41 dial 8889 route:UDP|AAR 23:11:41 term trunk-group 17...

We are about to face the same issue. My manager just asked to get a quote for upgrading on 3.1 to a 5.1. I'll let you know what our quote is. However we will need fewer license then you do. We have 1500 and 150 call center agents. We do have another company we recently purchased who uses an...

S8720 3.1 Does anyone have documentation on provisioning H.323 Trunking between and S8700/8300 and a Nortel BCM (50, 200 or 400) I converge our office in London office BCM 400 into our current S8720 3.1 VoIP infastructure. I've looked on the Avaya site but cannot find the correct docs...

I have set up a active director test account and will use the info you all provided..THANKS Mikeydidit- I also requested info from the company your using.