Recent content by wolf2blue

Yeah it looks like for this one we are going to a vendor to make the adjustments. Thanks again Billz66, This is the site ever.

Thanks for the fast response Billz66. It looks like the site is not licensed. Do you know if there another way to adjust the menu options? Thank again for any help

Please be nice I am new to the Mitel world. I inherited this system and I have been asked to adjust some menu items that are outdated. I can get into YourSite Explore (version 6.0) but I do not have the Visual Workflow Manager option under YourSite in the left pane as shown in most of the...

Thanks StanleySteamer, Is there a way to tell if that is the case?

Thanks for the fast reply FirebirdScrambler and trvlr1. Currently our costing data is being written to a MDR2000 and the TBS collects the data then cost it. I am not sure how to tell what TTY port the MDR2000 is on. The connector is labeled port 2 and it is going into cabinet 0. Will just...

Hi, We are on an Option 11 and we have a need to track all calls to or from a particular analog extension. My first thought was to use the Telecom Billing System but I cannot figure out how to turn on the costing feature for all calls not just external calls in or out. This extension receives...

Sorry everyone I found the option to disable incoming SMTP on the CallPilot Message Delivery Configuration page.

thread1553-1692204 I am having the same issue and was wandering if a solution was found. Is it possible to disable incoming (reply) email to CallPilot? Thanks in advance.

Thanks for the help StanleySteamer you were right. I found that the SDN was pointing to another application that played the same message as prompt 5 (recorded by the same person). Thank you for the fast reply. This site rocks

Thanks StanleySteamer, I get the prompt 5 when I press while the agent are logged in just busy or not ready. Is it possible to set a default prompt that will ignore the digit that I have for the extension? If so where / how can I find it? Thanks

Opt out to leave a message I have two scripts script one will transfer callers to voicemail without issue when 1 is pressed. Script 2 for another skillset has the same coding only using a different DN variable and route to extension. When 1 is pressed in script 2 it routes callers to a prompt...

We need to verify some numbers and remove some other numbers that the agents incorrectly added to the DNC by selecting the wrong disposition code. Thanks in advance for any help you can provide.

Sorry if this has already been posted before. Agent Desktop Issue: The only button that is active is the Originate button and it is functional. Also the "NCCT Error Log" is logging EventID 1036. Example: Event Type: Warning Event Source: CCT Server Event Category: Configuration Event ID...

Hi All, After upgrading to 6 we can not get the client's (IE7 or IE6) to open the Outbound Campaign Manager Tool. No errors or anything to help determine what the issue might be. After about 10 seconds the "Connecting to OCMT client. Please wait.." changes to Done but nothing happens. The...

Thank you for the tip. Sorry for the delay we are having issues with the system and are in a holding pattern for our Sprint rep. As soon as this is squared away I will update.