Visual Workflow Manager not listed

[wolf2blue]

Please be nice I am new to the Mitel world.
I inherited this system and I have been asked to adjust some menu items that are outdated.
I can get into YourSite Explore (version 6.0) but I do not have the Visual Workflow Manager option under YourSite in the left pane as shown in most of the manuals and videos. Visual Workflow Manager is listed on the right but it is just an informational link.
I understand there was an earlier application named Intelligent Queue but I can not seem to locate that application.
How can I tell (assuming there is a way tell) what application is being used for CallFlow management and how do I access it?
Mitel 3300
YourSite Explorer 6.0.0.0
CCM 6.0.11011.1


Thank you for time.

 

[Billz66]

IQ was on a seperate server

you wont se ethe ivr menu item if your server isnt licensed for it

check your site on the start page select system information and about

this should show you if the server is licensed for any form of IVR



If I never did anything I'd never done before , I'd never do anything.....

 

[wolf2blue]

Thanks for the fast response Billz66.
It looks like the site is not licensed.
Do you know if there another way to adjust the menu options?

Thank again for any help

 

[Billz66]

You have business Edition
if you upgrade it to version 8 and buy conversion to contact centre you will get the 'free' ivr ports
these can be used for most of the IVR functions
- not callback , collected digits , database dips and some other advanced functions
Would require active SWAS and someone game to do the upgrade
if you do actually have an IQ server it is end of life now and the config would have to be manually transferred
if you dont own the functionality you will never see the other menus

call flow may just be done on the PABX .


If I never did anything I'd never done before , I'd never do anything.....

 

[wolf2blue]

Yeah it looks like for this one we are going to a vendor to make the adjustments.
Thanks again Billz66,
This is the site ever.