That is true. My bad for ignoring the network component.
The 2000 Ethernet connections go to a hub (not a switch) which also has the CCM server connected on NIC 1. NIC 2 in the CCM server goes to their data network so clients can connect. Never had a problem until recently. Switching ports...
By POTS lines I assume you mean analog lines connected to the back of the ICP?
More information is required:
How many trunks?
Is there an analog option board?
Are all the trunks in the same hunt group?
Can you remove an analog trunk from the ICP and maker a call out with an analog phone?
Your...
I have a client with an SX-2000. They use telnet to access the individual planes to make changes. They have an issue where the telnet session on Plane B will log off and disconnect after 30 seconds or so. Plane A telnet works fine. Strange thing is, when Plane A disconnects it shows the...
After thinking about this, if the recording is not programmed as a RAD, then only one person would be able to use it at any time, correct? It would have to be programmed as a RAD for the conferencing feature to work.
I had a customer ask for a feature I've never thought of before. They are a telemarketing firm and would like to be able to leave a canned greeting in a prospect's voice mail if they don't answer. I tried using a RAD transfer (RAD in a hunt group, agent conferences hunt group, releases call)...
It's Ok. The reason I wanted the software is so I could get a listing of all the programmed mailboxes and the number of messages stored in each. Can't do that from the TUI.
FYI - I gave you the star.
I have a customer that wants to upgrade/replace their 8-port RightFax server. I am taking this oppurtunity to try to get a NuPoint MAS in there with 6 fax ports (they want their new solution to be virtualized). They have an older VM system that the higher-ups do not want to replace (budget...
Hello,
A customer in another state has a 5020 teleworker phone giving an error "RTCS gate err 7b170" on boot. This is a replacement for a phone that died recently. The teleworker IP is programmed correctly, and the server is working with all the other phones. This is MCD 4.0 and MBG 5.2...
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