Recent content by Turtlepuke

I'm not sure. Would you know how to do that?

I think I know the answer to this, but asking anyway. I know when you do a conference you can drop a person off of the conference, but can you put one of the parties on hold but not the other? The agent would be using One X Agent.

Hi all, I have a user whose One X Agent fails when switching from After Call Work to any Aux code. Oddly though, if I have the user go off hook and dial the feature code to change to Aux it works fine. My question is, since this is a remote user....does this use a special port to change back...

What would be the quickest way to get about 1000 announcements on a new media server? I see that System Manager has a backup function where you can download announcements. I also see a broadcast feature which I haven't tested yet. But couldn't an easier way be to just SFTP all the announcements...

I don't see much in those instructions. In my settings file, I'm seeing MAC addresses for phones entered. Anyone know how this all fits together for a hotline?

Can anyone direct me to an Avaya doc that spells out the process of setting up a ringdown for a SIP phone? I have found some entries in a 46XX settings file on the boot server, but I'd like some bonafide Avaya instructions to help it make sense. Thanks!

Hi All, Does anyone know how to go about getting IX Attendant to record? Since it goes through Breeze, I have no idea how it works. Is it monitorable through the AES via DMCC? Or is there some other methodology? We have regular phones recording through the AES via DMCC, but isn't this Breeze...

Can you point me to the docs? Thanks!

If you find this info out, let me know. Would be interesting to see.

Wondering if anyone has somehow tied your Avaya Workplace Presence status to Teams so that when we have users who use both apps, it shows them on a call in Teams when they're on a call in Avaya Workplace. If so, how would you do it from a technical perspective?

Question: I'd like to catalog the IP addresses of all the network switches at various sites that our Media Gateways are plugged into. From the command line of a gateway, is there a way to determine the IP address of the switch it's plugged into? Would it just be the default gateway? Or...

In My CM when Agents Are Logged Out And You Dial Them you get a Busy Signal. I have a picky supervisor who wants it to ring no answer when an agent isn't logged in. Is there a setting to change this? Thanks!

Thank you sir! Is the actual end user client the same Workplace client? Or did you have to download something else?

Is there any product literature around for setting up Avaya Workplace to use with agents in a call center?

Can I piggyback onto this question? We have CM 8 and we have Avaya Workplace 3.22.0.64.28 How do I enable to the call center feature if I want to try it out? Do I have to download an entirely different install file? If so, can you direct me to the download link? Thanks!