Recent content by tipper2

Thanks gforce9 and lugerlover. The recording was in the AA home menu. Thanks again for Ll your help.

Thanks gforce9, How do I locate that custom recorded message that is being played. I am bypassing the AA menu prompt. I get the correct message that has been assigned in the table but after that message plays a second recorded message plays with a crazy holiday message.

I have set up AA on my ICS flash talk. When I choose not to allow the AA to prompt in the table setup I get the correct message however once the first message plays I then get a second message. My question is how can I clear that second message or find it. I have searched through all the...

Thanks to all, this forum ROCKS!!!!!!. It works... Thanks again.

How do I change the HG DN from 707?

I made the change and it works however when I press 1 it rings and rings and comes back with the folling "the person you have called is not avaliable" then repeats the CCR message. How do I get the call to roll to the VM box after ringing the HG?

DiditelD, Thanks gave it a go and it worked. Thanks.

Thanks for the information I will give it a go and see what happens. Thanks again for all your help.

Ok, I will give that a try. What do you reccomend on going about setting this up? All I want to do is have the caller hear a greeting that "they have reached the help desk" and ring a HG with 2 members if no answer or busy go to a general VM.

How do I set up a CCR tree to answer a line and transfer to a hunt group if no one answers the call defaults to a general voice mail box. I have managed to set up the CCR tree and HG but the caller is routed to the voice mail of the frist HG member.