Thanks gforce9,
How do I locate that custom recorded message that is being played. I am bypassing the AA menu prompt. I get the correct message that has been assigned in the table but after that message plays a second recorded message plays with a crazy holiday message.
I have set up AA on my ICS flash talk. When I choose not to allow the AA to prompt in the table setup I get the correct message however once the first message plays I then get a second message. My question is how can I clear that second message or find it. I have searched through all the...
I made the change and it works however when I press 1 it rings and rings and comes back with the folling "the person you have called is not avaliable" then repeats the CCR message. How do I get the call to roll to the VM box after ringing the HG?
Ok, I will give that a try. What do you reccomend on going about setting this up? All I want to do is have the caller hear a greeting that "they have reached the help desk" and ring a HG with 2 members if no answer or busy go to a general VM.
How do I set up a CCR tree to answer a line and transfer to a hunt group if no one answers the call defaults to a general voice mail box. I have managed to set up the CCR tree and HG but the caller is routed to the voice mail of the frist HG member.
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