Recent content by rigbyk

bump- (hopefully to get some info)

yes can be done The inbound number (VDN W/ VDN Override Y) should point to a vector the first step of the vector should say go to step X if ANI in table Y Step X should say route to nubmer (NEW VDN NUMBER (named Helpdesk) - should have VDN Override set to N - That VDN can point to hunt...

Hi all - We are changing our dialplan from 4 to 6 digits - We need to insert two leading digits into the CMS historical data for VDN's and Agent ID's- Does anyone have experience with this - or Docs? Thanks

for CMS

Does anyone know the command to make this change? Thanks

when I attempt to TAC out I get the following error in my "list trace" denial event 1190: No circ/chan avail D1=0x20 D2=0xf22 Any ideas?

Thanks Mitch - it was my ip-network-region - i forgot to set the codec for region 2 (WHOOPS!) So many little things to remember!

no there's a medpro in the 650 - not in the G350

Ok - Here's my problem. I have a S8400 with a G650 that is connected to a remote G350 that is not Survivable / LSP. I have the link up and I can successfully TTI stations at both locations. When I try to call from one TTI'd station to the other I get a "no resources available" message on my...

Quick question - I haven't worked in a Non-EAS environment in a while - I'm trying to write a doc for agent login - and I don't remember the login sequence - login agent id Split number (is this 3 or 4 digits?) ie -hu 1 = 001 or 0001? Confirmation tone Is this correct?

Thank you thank you thank you!!!!

I have to do this Sunday AM - Any hints? Not sure where to go. Thanks

Hi All - I'm new to the world of onboard intuity - can you help with how to administer? I'm RAS'd into the 8XXX and wondering how to configure the server? / add Subscribers etc... Any help would be appreciated.

is there a way to "list logins" in either ASA or web interface?

can i see them through ASA?