Recent content by optman10

Thank you I apreciate your help Please let me know if you have any procedure to do this link between SQL and AACC, I have some confusion. Thank you

I apreciate your response, The screen pop-up is working now, but I have another question regarding historical reporting, the data filling by the agents through AAAD on screen pop-up are automatically saving on external database (SQL). Now the customer want to link between the two reports (SQL...

many thanks effort1584, yesterday I have check with developper of Hermes/SQL and he confirm that there is no need of any developpement from Avaya side as you said, the only changes must be done on SQL/Hermes side. After his changes I will test this today and come back to you. This is only for...

Thanks for your email, but is not working, Scenario details are not getting passed to the Hermes server as expected . This has never worked , new installation . Agent get the 2nd call but the pop-up remains with the previous details entered.

Yes correct, but I think there is no full communication between AACC and this external Database SQL, may be we need some other link between these two entity. There is no link configured between AACC and SQL Database. Has someone already configure this ? Thanks & regards

We use AAAD installed on agents PC, and we have configured an URL pointing to the web interface (based on SQL Database, so if agents receive calls the screen pop-up within AAAD display automatically, agent can fill data into this interface but when he finish the call no thing is updating on the...

Hi all We are running CM 6.3 with AACC 6.4 through SIP integration, all work good, the customer has external database Hermes Vocalcom for agent screen pop and filling a customers data. He want to integrate this database with AACC, so when the agents receives calls through AAAD on their PC, an...

I think we need to purchase "Report Designer" feature, I have read it in "http://downloads.avaya.com/css/P8/documents/100176012" report Designer documentation, please can someone confirm this ? very emergency Thanks & regards

Many thanks Stinney for your great explanation, I appreciate your help, please just I want to know where I can find a report wizard tool, and does it require a specific licence ? Thanks

Thank you montyzummer, I need the name of this tool that allow to customize a new historical reports and choose the fields demanded by the customer. Thanks & regards

Hi all We have a customer running CM + CMS systems, all are working fine but the customer want a new historical report from CMS that contains (Number of ACD calls, % of answered calls, total answered calls, calls per agent, answered call per each agent, abondant calls per skills and per...

Thank you for your reply You mean the upgrade kit that we have received is correct (without dongle), so we will use only the existing one. Thank a regards

Hi all we are preparing to upgrade CS1000 rls 7.0 to release 7.6 with CPPM call Serve r based, we have received an upgrade kit of Rls 7.6 but without CPPM dongle. I want to be sure if this upgrade (from Rls 7.0 to rls 7.6) require a new dongle or we keep only the existing one and new licence...

You means it will be donwtime only after rebuilting UCM servers and trying to register MGC on the new UCM. to flatten the MGC cards I will use Ctrl + I during boot, right ? Thanks

Now I can confirm to my customer that there is no downtime on the system, because he has only TDM phones, and no ip phones that make it easier (no reboot of MGCs or Call Server) Many thanks King regards