Recent content by newbie863

Prayers for his family. This forum has helped me so many times. It made look smart when I didn't necessarily know what I was doing at the time.

thanks - I have been wondering about these ;-)

In the Call Routing I see the drop down with 1, 2, 3 AND 1,2,3 with arrows pointing up next to the number. What do the numbers with arrows mean?? I understand basic call priority .....

Assistant has boss's scr keys on her 1140 set. The scr keys will show if he is on one of those lines but if he uses a hot d key - nothing will display to say he is busy. I tried adding bfs keys to the set under the scr-- should I remove the scr keys and replace with bfs? Are there any...

I am working on new CCM using CallPilot access ports. I understand everything but the SDN part. I know I need to build an application -- ie. app id: 1000 - name : voice_services. Once I have the application - I add all my announcements under it. How do I reference the application in the SDN...

If I check for age of call in primary script A - does the timer begin when call hits the master script or when the call hits primary script A ? Also is this different based on the release of CCM?

Perfect -- thank you both !!!!

Working on CS1000e. Building some ACD Q's but I do not see the HOML prompt when I am programming the Q or when I print the Q. How do I get to it and confirm what it is set to? thanks in advance

that is perfect !!!! thank you soooo much

The voicemail dn is 7000 (mwk, etc) but 8000 is PLDN with Group Hunt 7001 thru 7022. I need to remove PLDN 8000 and replace it with PLDN 4000. How do I do this? Will it affect voicemail in anyway? Biggest question - will there be any service disruption? thanks in advance,

Where would I find sys admin ? Is it within CallPilot Manager (thought I checked everything here) or is it thru config wizard? I would love to make this work for my client. thanks in advance

thanks -

I know I can dial by name - last name then first name BUT is there a way to allow both choices ? Incase I don't know the person's last name...

that clarifys alot. thank you very much!!

I have read the 1165 has 8 keys but only 6 are programmable in the current releases. I have also heard that you progam it as an 1140 which should mean the shift key works and gives you a second set of progammable keys. Can someone tell what keys I can program on an 1165? thanks in advance