Recent content by Mohamed

Dear Stanley, Thanks for the above useful suggestions. I'll try to trace this from the PMS and let you know the update

Dear StanleySteamer, Thank you for the update. I will attach the CDR raw output for further inspection from your side. Appreciated for the supporthttp://files.engineering.com/getfile.aspx?folder=14546c12-5f89-42fa-a658-1b63beec9a48&file=CDR.jpg

Yeah.. I could see the Guest1's DN and TN numbers on the CDR output but couldn't find anything related to the caller party.

Yeah that make sense. But what is the cLler's DN or TN number on this output? That's ny question

Dear Gentlemen, I am requesting your kind support on the below, We are using CS1000 and one User(Guest1) received a call from an internal another user(Guest2-Caller). As per the Guest1, we are in the process of tracing the caller's DN/TN (Guest2) in the call accounting application and it was...

XLST is 1. Where can I check the configuration of 0 is routed to 9888 and then 9887 if it is busy. Also, When I apply ld 20, prt, dnb is 0, it giving below results only REQ: prt TYPE: dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE ATT

Thanks for the reply, If I'm not wrong, I think you didn't get the exact question. The question is, We have an operator number 0. If any guest dial 0, it rings in 9888(operator phone key 0 number). In this case, the guest name is not showing in 9888 operator phone. But if any guest calling...

Dear All, We are using cs1000 and our operator number is 0. When somebody calling 0, it will ring in the extension 9888 at first andif it is busy, it will ring in 9887. When I checked the operator DN 0, I got the below result, REQ: prt TYPE: dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE ATT How...

Dear All, Our operator number is "0". When somebody is pressing 0, the call should reach the DN 9888 at first. The issue is, When somebody calling to 0, the phone is not showing the name of the caller but when somebody is calling it's direct number 9888, it will show the caller name. How can I...

Any reply guys?

Dear Firebird, Smile console application not showing call waiting whenever there is a second or third call is waiting. It keeps showing 0 calls waiting. What may be the reason?

Hi all, I'm having an issue with smile 3 console application that whenever there is a second call for the console, the call waiting should be shown in call waiting thermometer indicator. But It is stopped showing the call waiting in smile 3 console. Any suggestions to troubleshoot this issue...

Thanks lot Fire... :) Let me go through the doc and get back

Hi All, I am newbie to this CS1000 and I would like to raise a question regarding Smile Console Application. To be honest, I am not aware of this application at all. We have a requirement to install new smile console agent. Can anybody suggest me the steps I should take to accomplish this? What...

Hi All, I have plenty of experience with IP Office and CS1000 system but CM. Now we are in the state of migration to CM 7. I have no idea how the infrastructure topology, etc. Can anyone guide me to get steps into CM 7 for installation and configuration from the beginning? Thanks