Recent content by M1north

Hello Folks, Quick Question: Have the option to purchase used software to upgrade my 81C to current. Would like to know what is recommended? Options are: 6.0, 7.0, 7.5. Let me know if any issues or licensing changes with any releases to avoid. I will be adding a Call Pilot rel 4.5 so it will...

Hello Tek-tips, I`m looking to purchase a used 81C. IT has NARS but it doesn't have BARS. I looked into my system, and I`m setup as follows for call routing: Area codes are set to RLI which are then in LD 86 to choose RLB EX: 1212 (LD) = RL1 4 212 (local) uses RLI 1. Each RLI has entry 0 + 1...

Just had the same issue. used the EDD CLR. Lets hope it doesnt come back to haunt me..LOL

Here is the last commuinication from the Security company: After much deliberation and reaching out to resources familiar with this requirement I am advised that the way we left conditions at site are that is we supplied a dry contact for the phone system to change the state of the contact thus...

Hello, I need to provide the following: Dial an extension/access code and send voltage down the line to a relay.This relay will pop the door. I beleive they want 0 voltage, and then once the code is entered they want some type of voltage. Questions: 1. Would this be a trunk? I tried PAG...

Sorry, forgot to mention: Check the Channel Alocation Table in system status and maint..its not in the Tools

Is this a new install or was it working before? Are the agent DN`s the same in the PBX as the mail (7000, 7800, etc..)? Are they built in the switch on the same ports as defined in the mail? go to tools menu and look from there...

Check the power to the shelf and/or PBX using a volt meter. If you dont know how to do this than call an electrician....IF voltage is good, then start swzpping out your power supplies.

Ok, some better details: OPT 81C running 25.40 Music route 88, T1 is on loop 44. 2 music trunks on loop 52 0 with conference loop set at 1 + 33. The Music works on all incoming regular calls - non ACD. If I call internal ACD, I get the MOH!! If I call external # for ACD, no MOH!! The routes...

Hmmm, only 1x trunk in route 88...will this cause an issue?

OK, RAN 1 works fine.....ring, message (no agents available please hold) but no on-hold music. When you call RAN route ACOD, I hear music....currently 16 people in queue. DO you have to have 16 music channels/trunks to play to 16 people>?

Hello, I have a basic ACD queue with 4 agents. If I have 3 Agents on MCB + NRD, and one agent on a call received through the queue....why are the next 2 callers getting ringing and not hearing music/RAN recordings when they hit the queue? Also, same thing happens when I NRD the 4th phone...

To clarify: I needed to change both settings for this to work: 1. EEST to yes 2. Timers on route as mentioned by GHTROUT -Thx!! Thx again to this site!!

Working now...thx to all!!

***UPDATE*** Changed EEST to yes and seems to be working now...will post back if this doesnt resolve the issue!! Thx