Hello,
I have a basic ACD queue with 4 agents. If I have 3 Agents on MCB + NRD, and one agent on a call received through the queue....why are the next 2 callers getting ringing and not hearing music/RAN recordings when they hit the queue? Also, same thing happens when I NRD the 4th phone...
Here is the Queue:
REQ PRT
TYPE ACD
CUST 0
ACDN 8444
TYPE ACD
CUST 0
ACDN 8444
MWC NO
DSAC NO
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 38
FRT 4
SRRT 37
SRT 18
NRRT
FROA YES
NCFW 3322
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 12
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 88
RTPC NO
Thx
I have a basic ACD queue with 4 agents. If I have 3 Agents on MCB + NRD, and one agent on a call received through the queue....why are the next 2 callers getting ringing and not hearing music/RAN recordings when they hit the queue? Also, same thing happens when I NRD the 4th phone...
Here is the Queue:
REQ PRT
TYPE ACD
CUST 0
ACDN 8444
TYPE ACD
CUST 0
ACDN 8444
MWC NO
DSAC NO
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 38
FRT 4
SRRT 37
SRT 18
NRRT
FROA YES
NCFW 3322
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 12
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 88
RTPC NO
Thx