Recent content by M Wong

Hi there I recently received a request to take a look at a 2616 phone and noticed that the speed dial button is constantly lit up. I've tried unplugging the phone, swapping to another 2616 and yet the button still lights up. Can anyone suggest any input as what is causing this? I'm still quite...

Thanks for all the feedback and support guys. My head is gonna explode with all this knowledge. It's so sad that such a cool and robust system is going the way of the dinosaurs.

Hey guys Been staying afloat since our only phone tech retired 6 months ago. Been doing the simple maintenance with the help from everyone in the forum. I've come to the point where I need to understand more about my system. I'm in charge of about 20 sites with the CS1000 option 11c which runs...

that's correct. just silence until the call is picked up. just wasn't sure what it was called.

sorry if it was confusing but here's whats happening. When the user picks up the phone there's dial tone, but after they press 9 followed by the phone number its silence until it gets answered. when dialing internal extensions, you dial the 4 digit extension and again its silence until it is...

So what happens now is that the user picks up the phone, dials 9, waits a second then dials the outgoing number and waits for the person on the other end to pick up. As the user waits there is no tone, so there are times when some ppl make outgoing calls they're not sure if they dialed correctly...

Hi guys I'm trying to find out how to get a dialing tone when you make a call. I have an option 11 CS1000 with both digital and analog sets. I've tried searching through the threads forums but they all come back with just ringtones and no dial tone. Right now you pick up the phone you hear a...

alright alright alright I've swapped over the ssc card and had to enable a few phones but other than that the 4216 code has not come up. I'm very appreciative that I have the support and knowledge you guys have here on this site. I just wish I could find a place that still teaches a course on...

Hope everyone had a nice Easter long weekend. I've found tracked down a new card and it'll be arriving sometime this week. I've read up on the data dump with the PCMCIA in card slot B etc. I'm a bit nervous in doing this step cause if I mess this up I'll be in big doo doo. Is it absolutely...

Here is the prt >ld 22 PT2000 REQ iss VERSION 2111 RELEASE 23 ISSUE 35 +

Thanks FBS welcome to my world. working in the past with old ass tech lol that being said I'm assuming that I contact my local vendor for the NTDK20DA Opt11C CPU RLSE 9 card. Do I have to back up and download to the new card???? Is the low receiver during phone calls possible related to this...

Hey FirebirdScrambler I'm not sure if this is what you want but the info from the SSC is NTDK20AB RLSE 12. Upon arriving on site here today the staff mentioned that the main phones have a hard time hearing on the recipient end. I'm wondering if this is related to the main issue I was having...

The crappy thing about my job is that we have 22 sites spread across the city. Our system isn't set up for remote log in nor would I have the knowledge at this time to allow for this. So I'll have to go back to site later today or tomorrow morning. I'll get the SSC and the History prt and reply...

FirebirdScrambler - I'm not sure how to check for the release on the SCC card. I also just found this old thread thread798-907557 Someone suggested that the problem is the fiber card. I have a few cabinets in storage that I can swap the part out with? Is there a proper sequence I need to...

Hi guys Yesterday I had a complaint of a phone (2008/2616)having a weird clicking noise when dialing outgoing calls. As I was connected to the PBX I got several bug/err codes. BUG4216 BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6 BUG4216 +...