Recent content by LukeBurlet

LG Aria 300 - hold music hi All we have an ARIA 24ip system, the admin software (LDK PACdmin, SGLAD c.7Ag 2006.09.21 ) and firmware 3.9ec Our hold music is real junky, is some default ARIA system jingle that every caller remarks how bad it is ! Just want some recorded music instead, not live...

Ryan/2311angel FINALLY - that all works fine and is probably now slightly better than previous setup ; after X secs on hunt 620 with the overflow to 621 that will alert us the receptionist is away from desk / on another line and we will be alerted faster. What a slog, thanks for much for the...

duh, no sorry (I am very new to this darn thing, so assume I do not know the obvious!). I did that again, is NOW recorded and I can hear it when I press PGM 6 8 620 . I set the Flex 8 on Station 10 to get the messages If I go to another station and dial 620 I can hear station #10 ring and...

ok I turned off PGM 228 all set to Not Assigned when I dial 620 only Station #10 rings. No vm greeting so I went to PGM 6 8 620 and I get 'if you want to leave a msg press hash key' in the ARAI computer lady voice (not any of our people). The screen says REC HUNT GREETING, so I say our msg...

ok, I did that / double checked. Now the phone just rings, does not go to msg after X secs as setup , see below. I set up the Overflow destination per Ryan on 9 Nov 15 16:46 and turned off the Member Forward: I checked the Ring Assignment, seems ok : Checked Station Group: and CCR -...

PS: as I noted in one of my more recent post I am confused about Station #10 and 'overflow destination 10' and 'index 10' on the forms ... would it be better for me to renumber the handsets ? if So how, and will it mess up stuff? i.e. rename Station #10 to #210 etc ?

ok, I did the software update and initialised to v3.9, now I have the same screens as Ryan. I did the set-up as close as I can to Ryan; still not working - when an outside call comes in the system plays the msg I recorded 'Welcome, not available, leave a msg' ... Below are the screen shots of...

duh, sorry, I see that I have to download v3.9 software as well, as I have software 3.7 now (as I had firmware 3.7 before ...). Will try that and report back !

Ok, I did that firmware update (I did a backup first, thanks Thermus) - it seemed successful; see the MESSASAGE section in screen shot below. And I saw the Station 10 handset restart itself and is working. But there is no button Int Vver 3.9 on PFM450 ? And on PFM228 there is still no option...

ok, thanks. how do I do a backup?

PS: and when I go to upgrade I get this: we have an ARIA 24-ip, so which of above do I choose ?

thanks Ryan ok I can update - as I noted in opening post the system was working ok and for some reason (power outage?) it dropped the VMIB setup . So the tech 7 years ago must have set it up with the current firmware ? But I will do upgrade - firstly , how do I do a backup? I do not see it on...

hi Ryan I tried all that - exact same problem as before - the system picks up before we can lift handset, plays the recorded msg (VMIB 004 that I recorded on the station 10 handset), rings ~7 times and then disconnects the caller. just looking again at your last screen shot for PFM 228 - I am...

super, thanks Ryan. I am going to do this after business hours so after ~16.30 today in case I mess it up; I will have staff getting client calls from now until then. The screen shots above seem to be what we will want, after X rings go to VMIB on station 10. Just to confirm - to set the VMIB...

hi Dok and Ryan, Got the LANU card installed and software running ok. Ryan : I went back to your intrx of 29 Oct 15 22:49 ... but I get the same problem; when the phone rings the VMIB kicks in before we can manually pickup . Here are all the steps in order of your instx : Establish a hunt...