Recent content by kwoerner

Ditto to Bandenjamin's response, open up the database in designer, go to shared code, then agents, highlight the OOO agent and delete it. Then refresh/replace the design of the mail file, this will recreate the ooo agent and usually fix the issue.

I have Callpilot reporter, Desktop messaging and Call Center Reporting software all installed on the same server. The C drive is getting full because of 3 files in the c:\Program Files\MySQL\MySQL Server 4.1\data directory. There are 10 files called CPREPORTER-bin.00000(1-10) that are over 1GB...

I have a skillset for our Help Desk and have a need to assign private extensions to each phone logged into the skillset and not have the numbers follow the call center flow and ring only on the assigned phone. Can anyone help me with this? Thanks

Did you also update the PC that has BB manager installed on it?

Was this just a license upgrade or did you upgrade the software on the BES server?

What version of Callpilot do you need before you can make the voice message folder show on the BB?

Sorry for the response time, but this is just one of my current issues, I appreciate all of your help. Being at a healthcare facility I cannot always run the risk of just making software changes to see " What happens if you ENL DCH 35 in LD 96?" I have to make changes off-hours and get them...

.stat serv DCH 001 SERV : DSBL DCH 008 SERV : ENBL DCH 009 SERV : ENBL DCH 034 SERV : DSBL DCH 035 SERV : DSBL DCH 050 SERV : ENBL I'll try to enable the dch and see what happens.

REQ prt TYPE adan ADAN HIST SIZE 10000 USER MTC SCH BUG ADAN TTY 0 CTYP XSDI GRP 0 DNUM 0 DES System_Monitor FLOW NO USER MTC XSM YES TTYLOG 0 BANR NO ADAN TTY 1 CTYP XSDI GRP 0 DNUM 1 DES CDR FLOW NO USER CTY XSM...

This is an PRI route and the calls are directed to a windows 2k3 server with a telephony board. We can make calls out to any number, NCOS of 5 is the highest NCOS we have.

I changed the intercept treatment in ld 15 for the "NBLK" prompt. When I changed the DID entry to OVF I get the "all circuits busy" when I change it to ATN I get the attendent, so that leads me to believe the call is getting blocked in NARS/BARS somewhere. Is that a correct assumption?

Any more suggestions on this? I have called my provider and they think it is an issue on our switch/programming.

ear and mouth?

Log into CP manager then under System select server settings, Then change the drop down menu to resources. This will show you used and available seats

I have the same issue, I am running CP reporter 5 and callpilot v3.