Recent content by Kniteschaed

@Wildbar I tried overriding the default printer in the autosequence - no change. Still errors out. I do have a separate sequence that successfully produces a PDF - so I was able to get the documents that I needed... That being said - I would like to "fix" this printing issue. My Finance...

For whatever reason my autosequence print job decided to stop working over the weekend. From autosequences and reports all I see is: "Sequence # 9000001 Step # 2An Error Has Occurred. Status=" From the 3700d log it appears that it is trying to print to an "invalid printer" - though nothing has...

Spent almost 4 hours jumping back and forth between MICROS Support, Upserve, and First Data before obtaining resolution. Problem Could not pre-authorize or close a credit card. Details MICROS Workstation displayed: Sending authorization Waiting for authorization Dialing primary Dialing...

Specifically lots of retail menu items have been added but, due to whatever reason, items have not been disabled when a decision was made to no longer carry various item(s). As such - we have tons of items that need to be disabled/removed from multiple SLUs to make it easier for FOH staff...

Because the system is processing the scanned number - it sounds like the issue is with the linked Menu Item. Do you use menu levels? You may need to specify that on the barcode screen... I would also check to make sure everything is good with the Menu Item though... Can you ring up the item...

Because it sounds like it's already picking up your scans - you can probably ignore the first section: 1. Setup Peripheral Navigate to: POS Configurator > User Workstations Select the Workstation with the scanner attached Select the Peripheral tab If Scanner is not in the peripheral type list...

More Information Needed What kind of workstation(s) are you connecting the barcode scanner to? What kind of scanner do you have? Is the scanner serial or USB?

Digging through MICROS logs - I've noticed it's filled with the same two strings over and over (roughly every 5-10 seconds a log entry is generated): Process: OCBServer String: CDeviceInterface::DeviceThread() : Attempting to reconnect to device 1 Process: OCBServer String...

Spent a day, end of last week, getting things pre-configured. Setting my active users "Windows Domain Name" and "Windows User Name". As stated - it didn't effect things at all to have it entered. Decided I wanted to wait until today (early in the week) to implement the feature in case of...

That's exactly how this all came about. That one additional password has caused all manner of trouble and confusion.

pmegan, Thank you so much for your detailed response. I feel much better about implementing this feature! Will let you know how things go after I get everything setup.

Our surveillance company would like to have the check information displayed as an overlay. Just text as things are added/removed from a check. If something gets voided. That way anything that comes across will be recorded and saved. They are hoping this functionality will help with video...

Hesitant to enable this feature. But we would really like to reap the benefits of LDAP or something similar if MICROS supports it. Last thing I want to do is enable the feature and lock us all out (or something crazy like that). Our MICORS 3700 system is already domain joined. We use domain...

I'm not familiar enough with the tables to answer that particular question - however we get that information through our payment processor. I started looking for EMV solutions for our 3700 system last fall. That path caused me to stumble onto Upserve (which was called Swipely at the time). No...

We have used Never10 by Gibson Reseach Corporation on our Workstation 5 backup server. N/A for our primary MICROS server because it does not have the windows 10 update downloaded. May be useful for some folks: Link