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@Wildbar I tried overriding the default printer in the autosequence - no change. Still errors out. I do have a separate sequence that successfully produces a PDF - so I was able to get the documents that I needed... That being said - I would like to "fix" this printing issue. My Finance...

For whatever reason my autosequence print job decided to stop working over the weekend. From autosequences and reports all I see is: "Sequence # 9000001 Step # 2An Error Has Occurred. Status=" From the 3700d log it appears that it is trying to print to an "invalid printer" - though nothing has...

Spent almost 4 hours jumping back and forth between MICROS Support, Upserve, and First Data before obtaining resolution. Problem Could not pre-authorize or close a credit card. Details MICROS Workstation displayed: Sending authorization Waiting for authorization Dialing primary Dialing...

Specifically lots of retail menu items have been added but, due to whatever reason, items have not been disabled when a decision was made to no longer carry various item(s). As such - we have tons of items that need to be disabled/removed from multiple SLUs to make it easier for FOH staff...

Because the system is processing the scanned number - it sounds like the issue is with the linked Menu Item. Do you use menu levels? You may need to specify that on the barcode screen... I would also check to make sure everything is good with the Menu Item though... Can you ring up the item...

Because it sounds like it's already picking up your scans - you can probably ignore the first section: 1. Setup Peripheral Navigate to: POS Configurator > User Workstations Select the Workstation with the scanner attached Select the Peripheral tab If Scanner is not in the peripheral type list...

More Information Needed What kind of workstation(s) are you connecting the barcode scanner to? What kind of scanner do you have? Is the scanner serial or USB?

Digging through MICROS logs - I've noticed it's filled with the same two strings over and over (roughly every 5-10 seconds a log entry is generated): Process: OCBServer String: CDeviceInterface::DeviceThread() : Attempting to reconnect to device 1 Process: OCBServer String...

Spent a day, end of last week, getting things pre-configured. Setting my active users "Windows Domain Name" and "Windows User Name". As stated - it didn't effect things at all to have it entered. Decided I wanted to wait until today (early in the week) to implement the feature in case of...

That's exactly how this all came about. That one additional password has caused all manner of trouble and confusion.

pmegan, Thank you so much for your detailed response. I feel much better about implementing this feature! Will let you know how things go after I get everything setup.

Our surveillance company would like to have the check information displayed as an overlay. Just text as things are added/removed from a check. If something gets voided. That way anything that comes across will be recorded and saved. They are hoping this functionality will help with video...

Hesitant to enable this feature. But we would really like to reap the benefits of LDAP or something similar if MICROS supports it. Last thing I want to do is enable the feature and lock us all out (or something crazy like that). Our MICORS 3700 system is already domain joined. We use domain...

I'm not familiar enough with the tables to answer that particular question - however we get that information through our payment processor. I started looking for EMV solutions for our 3700 system last fall. That path caused me to stumble onto Upserve (which was called Swipely at the time). No...

We have used Never10 by Gibson Reseach Corporation on our Workstation 5 backup server. N/A for our primary MICROS server because it does not have the windows 10 update downloaded. May be useful for some folks: Link

Goal Recently our surveillance company has been asking for video surveilance integration with our MICROS 3700 system. Research I've seen mention to VSS interfaces Tek-Tips: 1361824 Tek-Tips: 1700947 SIM Companion Guide: Link OpenEye: Link The Brain Dump I realize that it will be up to my...

@jcampos13 Good to hear that the UB-E03 is working with the 88iv and 88v. We are also using gigabit switches - so it seems the problem isn't there. If/when we replace our printers I will attempt to get a newer model to avoid these struggles. @djn602 Sorry you are running into the same issue. I...

Thank you all for your feedback! Problem hasn't been solved...but it is temporarily resolved (see my response to domholl below). @RickyO Was unable to locate "Enable Advance Printing Features" and "Bidirectional Support"? Might be a function limited to the Ithaca printers you used...

No notable differences. Each printer is setup as a roll printer with the corresponding type. All use the same network node/server. TM-U220 Device Type: Roll Printer Printer Interface Type: TCP/IP Printer Type: Epson TM-200 Roll Line Feeds: 7 Columns: 36 Suppress Printer Error: Yes IP Address...

System: Oracle Hospitality Micros RES 3700 Product Version: 5 FOH Terminals: Workstation 4's Problem: New TCP/IP Printers Print Slowly Appears to be localized to the UB-E03 TCP/IP card. New Printer Info Installed 2 UB-E03 TCP/IP cards in TM-T88iii printers. Used an older TM-U220 to set static...