Menu Item not found

[Leggs]

I am setting up a barcode scanner on Micros 3700,v5.4 but I am have a issue getting it to work, I use MP to assign the barcode to the menu item but when I scan a menu Item in the workstation it says (Menu Item not found) can some one help on this issue.

Thanks
G

 

[Kniteschaed]

More Information Needed
What kind of workstation(s) are you connecting the barcode scanner to?
What kind of scanner do you have?
Is the scanner serial or USB?

 

[Leggs]

I am using a workstation 5 and a micros Serial Scanner

 

[Kniteschaed]

Because it sounds like it's already picking up your scans - you can probably ignore the first section:

1. Setup Peripheral
[ul]
[li]Navigate to: POS Configurator > User Workstations[/li]
[li]Select the Workstation with the scanner attached[/li]
[li]Select the Peripheral tab[/li]
[li]If Scanner is not in the peripheral type list - press blue plus.[/li]
[li]Ensure the follow is setup:[/li]
[li]Peripheral Type: Scanner[/li]
[li]Connection Type: Com Port[/li]
[li]Com Port: Select the correct port.[/li]
[/ul]

2. Setup your UPC codes.
Click the folder icon next to peripheral type
I have mine set for UPC-A and UPC-C (see picture).
I also do not have the system calculate the check digit (POS Configurator > Revenue Center > Revenue Center Transactions).

If you have your system setup to calculate the check digit on a barcode...
Data Length will be 11 and 7 (I believe).

3. Barcodes
Navigate to POS Configurator > Barcodes
Press blue plus
Enter the full 12/8 (or 11/7) digits of UPC code in the Barcode field
Use the Menu Item drop down to locate your desired menu item (I usually click the drop down twice and then key in the menu item number - it's faster than scrolling through the list).
Green check mark (save changes)

4. Test
Give it a few minutes to populate the change and try to test scan.

5. Still not working?
Make sure the linked menu item is not expired (Menu Item > Prices [tab]> Effective From/To)
Make sure the linked menu item class isn't restricted (privilege level)

EDIT: I realize that you mentioned MP - I presume you mean Manager Procedures.
I'm not as familiar with that interface but the process should be similar.

 

[Wildbar]

What is "MP"?
Did you link the barcode to the menu item in POSCONFIG, SALES, BARCODES

 

[Leggs]

I have all my setting configure similarly, but when I scan the Item the barcode show up at the top of the screen, and then give me the same error.

 

[Leggs]

MP, is manager procedure

 

[Kniteschaed]

Because the system is processing the scanned number - it sounds like the issue is with the linked Menu Item.
Do you use menu levels? You may need to specify that on the barcode screen...

I would also check to make sure everything is good with the Menu Item though...
Can you ring up the item using a button/key without the barcode?

 

[Leggs]

Yes I use menu level but its all level that meat it active all time, also yes I can ring up item using the button on the screen,

 

[Leggs]

I finally got it to work, I have changes both scan setting to custom like what in the screen shop and rescanned the Item and it start working,
thanks you both for all your help,
much appreciated
G