Recent content by kevykevg

I am having an issue with transferring in a IPOCC Task Flow with an IVR to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for...

No analog in this equation. I was unaware of the new forum. Will try there.

I am having an issue with transferring in a IPOCC Task Flow with an IVR to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for...

Has anyone else had a problem with loading the .iso file through the web management screen for Release 9.0.5? It get to about 75% and says Operation was cancelled. I did verify the download with MD5 and all is good. Just trying to upload for client PC onsite. Thoughts?

Make sure you have the agent logged into the Agent Group.

Phone shows the user and covers to voicemail but Polycom does not ring. Shows in the trace that the phone is not available and in a busy state. DND nor forwarding is turned on, on the phone nor the user. Outgoing calls from the Polycom to an extension shows the name and number on the calling...

I cannot even dial from an extension to the Polycom. It goes straight to voicemail and it is showing the phone in a busy state. Will post trace once I can contact customer to let me in the system to get trace.

Setup a Polycom IP 6000 for customer per Avaya instructions and it works for outbound calls from the phone but no incoming calls to the phone will ring to the phone. Checked all setting and everything is correct per instructions and shows as registered on Monitor.

Has anyone had any problems with Web control not launching on a Primary Server but everything else works? I have tried rebooting the entire server but this has not helped. It seems to me that port 7070 will not connect.

Thanks for the input. Nice to see the quick turn around on my case.

Glad I am not going insane. I will open a case with Avaya.

Has anyone else had an issue with 54xx series phones after upgrading to 8.0.42 where the phones show System Incompatible on the phones after a reboot of the phone system. If you unplug and plug them back in the phones come back fine. I have checked the firmware release on the phones and they...

Well it looks like I am going to have to use Use Internal Data to get all of this work. I was just hoping to avoid having to fill out all of the SIP User data for all of these people. Thank you all for your input.

DavidCT, tried that it does not send the number, still only get the three digit extension number.

It displays the calling customers number YorkshireMatt Bas1234, tried both same result.