Recent content by Jorge79

Hi ... I have IPO 10.1, there is an IP phones located in other Branch connected to main site through VPN, also I have one-x mobile application, from one-x when calling any extension on the main site there is no problems each parties hear each others, when calling any extension on the branch...

@holdmusic34: I don't have application server, the contactstore and VMPro is under windows. Thanks

@janni78 But in our case is not ... Did you notice the time difference in the separation in some of them is less than a minute

@janni78 I checked the Agent Status Reports, found that it's occur on 20-5-2018 and 10-6-2018, as follow: and the CCUI log attachement from C:\ProgramData\Avaya\TTLogfiles\CCUI Thanks alot...

Hello ,,, the below alarms from Avaya Recorder, the recording system working fine, and I restart the server but the problem still appear...

I have IPOCC 10.1, the time on the server is corecct, when checked in Agent Status Report, and Contact Detail Reports found that the time is increased 2 hours, if the call is on 3:00 o'clock, on the reports 5:00 o'clock, and similar thing in Agent login, in the error list each event is in the...

Hello ... Unfortunately, I don't capture it when the problem occurs. next time (hope it's not occurs) I will capture it. but there is no reason for this, I see the Windows Server 2012 is not licensed is this will cause this problem ? Thanks

Hi ... I have issue that sometimes the IPOCC Agent UI disconnected and when we try to log in again it's login for a while and disconnect again, the message that the system give it to us ( you have been signed off for telephony by the system. Click here to sign on to an agent group ), The next...

Hi ... I have Avaya B179 SIP Conference Phone, try to configure it using web, when enter the admin and 1234 as a password, it's incorrect, try 0000, the same, reset it by the menu once and hard reset but the pin is still incorrect, what I can do to reset the admin password to factory default ...

Hello ... As I mentioned earlier either way SSLVPN or IPSECVPN when connected from outside the one-x mobile is down to partially connected and the voip feature is not active. we use the vpn way because the customer dont have a external dns ? is there another way for outside connection rather...

Hello .. I have 1PO 10.1, IPO Application Server 10.1, I configure Avaya One-X Mobile and got fully connected through WiFi, now from outside I use VPN IPSEC, but now it's partially connected, and VoIP feature not active. Here is the configuration: 1. XMPP Domain: ipo.dri.local 2. DNS...

@Sizbut: when connect from outside, and uncheck secure connection, and set location to work phone, it's got fully connected.

Hello .. I have IPO 10.1, and configure One-X Portal to use one-x mobile app. I have connected it via Wifi with fully connected VoIP, now when move to use OpenSSLVPN, fails to partially connected. the customer have sophos forewall and open the required ports. Here is what's I Configured on...

Solved ... 1. Delete the SIP Extension and create it again 2. Create new SIP Certificate for IPOCC. Thank @janni78

@janni78: Thanks Dear, it's worked now by creating new SIP Certificate for IPOCC. it's a strange issues because it's worked before. any way thanks.