Recent content by JonEB

Hi all, hoping someone can help me here! I'm wanting to write a script to collect 6 digits so callers can dial in, enter the extension number they wish to call and the call routes through to the extension. I've created countless menu systems, but the part I'm really stuck with is getting the...

Hi all, I have a user in our contact centre using a 9608G SIP phone with AAAD. AAAD crashed on a call and now his endpoint is giving busy tone constantly and I cannot clear it. I've tried to busyout and release it, but to no avail... I even went as far as trying to delete it, but again, no...

Thanks for the reply Kyle and I absolutely will be going back to my boss until he's bored of hearing about training! This system has been in the pipeline for a year now, so not like they didn't have time. We're using the CM, but I don't have a clue where to start looking to create these...

Hi all, I was wondering if someone could help me with the above? I'm completely new to this system and we've had no training or exposure to this system at all! Our sales people are using AAAD client and at the moment they are transferring a lot of calls to on of our 0845 numbers. Is there...

We are going to be having an influx of new staff coming in to our building and I'm looking at the pro's and cons of using our existing analogue line cards and traditional telephone licenses vs an IP solution. My recommendation is to use IP, however this is obviously the more expensive option...

Ah right, that's good to know, I might see if I can take it to pieces... Think I'll practice on a spare one first!

I had thought of that and did suggest this, but unfortunately it's not a viable solution. Don't really want to get into why it's not, but the person is going to need a handset. I'm just struggling to find any websites that cater for anything other than people who are hard of hearing or vision...

As per the title, I'm looking for help finding a suitable phone for one of our users. They currently have a BT Converse 2100 handset, but are struggling with the weight of it, so I was just after some help in finding something better for them. I've done a search on google, but I'm drawing a...

telebub, we have had the card updated to version 3.03 and same issue again, lasted 2 weeks before it fell over. Using the mcShellPrintLastLog it's saying that there is a lack of memory. What command did you use above to see the mem usage?

Just a further update to this... we had engineers in today to have another look at the card and we cannot seem to generate any memory usage logs. AGDebugOn didn't seem to be a recognised command, so is this just specific to 3.03 release, as ours is a 3.01 From what you have said though, those...

We have about 80 agents using greetings, and it seems to last at best about half a day. Never thought of a memory leak though, so I will turn the debug on and monitor it for a couple of hours before it inevitably fails again :P

It's one of these: http://i.ebayimg.com/t/Nortel-Meridian-NTVQ01BB-MC-32-Card-NEW-Inc-VAT-DEL-/00/s/NjY3WDEwMDA=/$(KGrHqF,!g0E7ShTkF5UBO5P(0KUog~~60_12.JPG We're on release 7 and I've rebooted the card several times and it will work for a period of time, then stop giving the greetings. The...

Morning all, We have a problem with our MC32 release 3 card not working. It worked yesterday all day then suddenly stopped giving out greetings this morning. It's done this before and we had the card replaced, but surely we can't have 2 faulty MC32 cards??? It's status shows as idle also, so...

Worked like a charm, thank you very much! :) Jon

Does anyone know how you can set the thresholds on the graphical displays so that when a certain amount of agents are in a 'not ready' state the window flashes a different colour? Jon