Hi all,
I was wondering if someone could help me with the above? I'm completely new to this system and we've had no training or exposure to this system at all!
Our sales people are using AAAD client and at the moment they are transferring a lot of calls to on of our 0845 numbers. Is there any better way to do this rather than them having to input the entire number, by either a short dial (so 1000 goes to 0845 xxxxxxxxx) or have the name/number in the transfer drop down box?
Thanks,
Jon
I was wondering if someone could help me with the above? I'm completely new to this system and we've had no training or exposure to this system at all!
Our sales people are using AAAD client and at the moment they are transferring a lot of calls to on of our 0845 numbers. Is there any better way to do this rather than them having to input the entire number, by either a short dial (so 1000 goes to 0845 xxxxxxxxx) or have the name/number in the transfer drop down box?
Thanks,
Jon