Recent content by Jerom

LIST TRACE time data 11:52:58 TRACE STARTED 01/31/2025 CM Release String cold-03.0.124.0-21106 11:53:08 active station 2115 cid 0x2d71 11:53:08 G711MU ss:eek:ff ps:20 rgn:1 [10.xx.91.55]:24500 rgn:1 [10.1xx.90.28]:2054 11:53:10 0 0 ENTERING...

Hi Lopes, I changed the Configuration as Below. Now, when the Agent is busy on a call, the second call is in the Queue and it does not go to Next Step Announcement 8366 fro playing the Agent's busy message. instead, it keeps ringing in Queue...

Hello, Need help in vectoring steps. i created a vector and calls are configured to Queue to skill 3 as below. Announcement 8364 is Disclaimer: "Call will be recorded for quality and training purposes" Announcement 8366 is "All our Agents are Busy now. we will assist you shortly" When the...

i am having issues with one of our sites on getting the outgoing caller id working. CM Version is CM7.0. The problem is, I can get all of our 96xx phones to send out the caller id information that I have specified in the public unknown numbering settings, but I cannot get our attendant console...

Hello, i need the Procedure of Renewing the AAMS certificate(Version 8.1) with SMGR. it shows the certificate will expire in 5 days. the certificate will be renewed if we do reenroll in the AAMS ? regards, Jerom

hello.. any help is appreciated.

Hi team.. any help..

Hi i am changing the "Time before Off-hook Alert" in Avaya CM 8.0. i change the Time from 8 sec to 6 Sec. but when the analog Phone os off-hook, it dials the destination number after 13 seconds. even after changing the Off-hook Alert to 1 sec, it still dials after 13 seconds. in the COS, off...

Hi, i have a requirement to configure an extension to send the calls to a mobile number during a Particular time Period. when Extension 1222 Receives a Call between 16:00 to 19:00 hours, the call should go to a Mobile Number. all other time conditions, the call will ring on the Extension 1222...

Yes Kyle555 it is not Different Profiles. SM1 is Profile 2 and SM-2 is also installed as Profile 2. if you read the 1st message i sent, you understand that. don't understand why it is loosing registrations...!!

it continuously Shows "401 Unauthorized" and after some time it will register and works Fine. again unregisters and register back.

Any ideas...

Hi, i have AVP-1 with AVPU1,SMGR,SM1 & CM1. another AVP-2 with AVPU2,CM2 & SM2 Both Version is 8.0.1.1. the Profile of the Session manager was Profile 5 which consumes Larger Memory from the Host. hence reinstalled the SM with Profile 2 on AVP-1 and AVP2. Both Installation was Successful. but...

Thank you ZeroZeroOne this worked solution helped me, even though full round ringing dint work.

sorry, not Coverage answer group. need the above setup only