Recent content by jefflad

Yeah but when the announcement is listened to it would repeat... so there's no way of doing it, felt sure there'd be a way either by changing the announcement properties or using variables but I just can't get it to work :( Thanks

I'm struggling to have the following work. We have an announcement that allows to caller to skip it, if they press the 1 key but when any key is pressed the announcement skips and routes on the next relevent step. Is there a way to keep the announcement playing if any key is pressed other than...

All sorted now... it was a telco issue, not sure what but they made some changes and all working now.

Failed call LIST TRACE time data 09:35:55 active station 6312078 cid 0x20a4 09:35:55 G711A ss:off ps:20 rgn:6 [xx.xx.xx.xx]:2360 rgn:6 [xx.xx.x.xx]:2352 09:35:56 dial 901 route:ARS 09:35:56 term...

Bit of a strange one. We have a multiple site ACD with SIP for our calls. We outbound dial with the IP-Network-Region and ARS location via the appropriate Particion Group... anyway, there's the odd number that fails with the error - 'denial event 1186: Invalid number format D1=0x772b D2=0x21c'...

Hi, There must be a simple way to clear a vector other than changing it and spacing through the lines? I'm going through a big clear out and have 100+ vectors that need cleared so I can delete the associated resource. I've tried the import to change but I can't seem to get it to work. HELP! :)

I have a setup where a call queues against a skill then after a certain amount of time the call outdials to a geographic phone number. The steps are basic queue to skill, wait x amount of time then route to. When the call isn’t answered and routes out the service factor percentage on the CMS...

Thanks again

did anything precede weblm?

cool... thanks :)

Yes, 5.2

So when logging in the only licence file I can see comes under security... would that be the correct location? From there I get licence serial number is xxxxx on carrier 01A... Before I ask further questions am I looking at the right info? Thanks

I've been asked to get the mac addressses of our Web LM servers... I wasn't aware we had any as in all the documentation we have there is no mention of them but I've been told we'd have them. Is there any commands in ASA I can use to locate and identify them even if just to acknowledge they're...

Great stuff... Thanks!

I was asked a question at work today and I'm unable to answer... Due to documentation I'm aware what C-Lan does but I can't see it in the CM. I list the data modules but it has nothing listed, where else could I look to loate them? Thanks