Bit of a strange one.
We have a multiple site ACD with SIP for our calls.
We outbound dial with the IP-Network-Region and ARS location via the appropriate Particion Group... anyway, there's the odd number that fails with the error - 'denial event 1186: Invalid number format D1=0x772b D2=0x21c' and this is for all locations. However, if I enter the number in a vector it works and dial it, it works!
I can't seem to tac the sip trunks to do a direct dial over these, I can't seem to edit the dial option in the trunk group so am unable to test via that.
I'm convinved it's something to do with how we route out but I'm unable to figure it out.... yet!
It's just the very odd number that doesn't and similar numbers do.... it's crazy.
thanks in advance for any help!
We have a multiple site ACD with SIP for our calls.
We outbound dial with the IP-Network-Region and ARS location via the appropriate Particion Group... anyway, there's the odd number that fails with the error - 'denial event 1186: Invalid number format D1=0x772b D2=0x21c' and this is for all locations. However, if I enter the number in a vector it works and dial it, it works!
I can't seem to tac the sip trunks to do a direct dial over these, I can't seem to edit the dial option in the trunk group so am unable to test via that.
I'm convinved it's something to do with how we route out but I'm unable to figure it out.... yet!
It's just the very odd number that doesn't and similar numbers do.... it's crazy.
thanks in advance for any help!