Recent content by jcallen03

Here is how it goes: PRI -> BCM -> PRI -> PSTN -> PRI -> IP500V2 -> H.323 -> Server edition. I don't know if that is what you meant. The sites are not linked together in any way. Any thoughts on the choppiness on transfers? Thanks.

I have a Server Edition 8.1 upgraded to the latest release. I have been battling a choppy voice issue since we installed a month ago. They are recording calls and archiving to Xima. I listened to some of the calls. Some choppiness is coming from callers dialing into a PRI connected to a BCM...

After working with Avaya support for a couple of weeks, here is what fixed it. I had to change to a different city in the time zone section of the Server Edition web management, reboot the voicemail, change back to the correct city, and reboot voicemail again.

I am trying to determine if the IP Office Server Edition server is matching on port speed and duplex. I ran two commands and they both gave me different results. The first one said it was 1000 Mbps and the second one said 100base-Tx. [root@APMIPOSERVER ~]# dmesg | grep eth0 e1000e...

The call goes through to the PRI but it seems like it doesn't send fax tones. Is there some kind of fax relay that has to happen like inbound faxing?

I have a 8.1 Server Edition with expansion unit. I have a Faxfinder FF240-IP with 4 channels. Inbound works no problem. I followed the guide exactly for the Faxfinder 240-IP and IP Office. I attached a SIP trace from the IP Office monitor and a packet capture from the FaxFinder. Can someone...

I added the music on hold file to the server while in production. It does not play. At what point does it tftp the file? Do I need to reboot the server or just restart the voicemail service? Thanks.

Is it possible to do external music on hold with server edition? We have an expansion unit with a music on hold device connect to the back audio port. On the server edition, the only option is wav. If there is not a wav file, will it hit the external device somehow? I can't get it to work.

I have a new Server Edition install. Through the web interface, I have the time set as Chicago. This should be GMT -6. When I log into voicemail pro, the time shows correct on the bottom bar. The phones have the correct time. Voicemails are time stamped an hour ahead. When I log into...

The Exchange server we are using for relay is not getting anything from the VM Pro server.

Not really sure how to troubleshoot vm to email on the new Server Edition. Here is what the log is telling me over and over. 07/01/2013 12:33:01.118 - bool CSMTPConnection::Disconnect(): Already disconnected from SMTP server, doing nothing. Anyone have an idea on this? Thanks.

It was the max sip sessions on the system -> telephony tab. It is set to 0 by default. Thanks for helping though.

Strangely enough, the problem was having the power cord plugged in and being plugged into a PoE port on the switch. Once I removed the power cord, they worked. I have installed Cisco conference phones before that require the power cord and PoE but I guess that is not the case with the B179s.

I used the manual to setup a multitech faxfinder IP version. I have valid SIP truck licenses. When I try to call one of the shortcodes that goes to a fax user, my phone comes back with unobtainable. I ran a monitor trace on the SIP and I get this: 167877143mS Sip: License, Valid 1...

I am getting this error: 242890259mS SIP Reg/Opt Rx: phone REGISTER sip:10.10.1.1;transport=udp SIP/2.0 Via: SIP/2.0/UDP 10.10.1.46:5060;rport;branch=z9hG4bKPjkxoqkESRzydUqqzDrf-B4lzU4hooUPx6;alias Max-Forwards: 70...