Recent content by HeathBCT

Hey All, I am moving from a position of supporting Avaya IP office to Digium Switchvox. Does anyone know if an application exists to real time monitor the Digium system which is similar to Avaya's system monitor application? I have found the advanced debug logs which looks like what I want...

I manage a system which uses the mutlitech modems from an analog card in the IPO to the modems. We have to use DTMF recognition on the modems to route the calls. It works but it is somewhat a pain to configure. Going forward I'll be using GFI fax finder + XCAPI for the IP solution...

Do you have manager set to find IP office by DNS? HeatherTECH.net | ACSS - SME | AIPS - IPO

I have this same scenario: Primary, Secondary, PRI expansion. All endpoint, reception, voicemail pro, server edition licenses for expansions go on the primary If you have a PRI expansion, the PRI channel licenses goes on the IP500 that IS the expansion module. But the server edition license...

When this happens to me I clear the phones w/ the craft menu. Then after I login the extension, after reboots it stays on the new extension. HeatherTECH.net | ACSS - SME | AIPS - IPO

That's awesome! Thank you. Stars! HeatherTECH.net | ACSS - SME | AIPS - IPO

Thanks for your reply! HeatherTECH.net | ACSS - SME | AIPS - IPO

Music with a high range of notes sounds pretty crappy on hold no matter what. Following the strict guidelines outlined by Avaya for their onboard MoH seems to provide better sound. Which is the mono, 8bit less than 64k approach. HeatherTECH.net | ACSS - SME | AIPS - IPO

Hello! We are going to deploy GFI to one of our clients which use Avaya IPO SE 9.0 with a primary/secondary/PRI expansion. I am not sure how many SIP trunks would be needed to support 25 fax numbers. How many channels are used on a SIP trunk to receive a fax? Do I need a SIP trunk from each...

Hey All, I was reading manager help files and I saw that there was an option to set callerID name w/ z. Has anyone tried that before? I have set outbound caller ID number w/ Ns7025551234 How would it work w/ z? Ns7025551234zBusinessName? I am not able to test as it is an remote site. Hoping...

Lol!! Starred!!! HeatherTECH.net | ACSS - SME | AIPS - IPO

HI Gunnaro - I was using conflicting extensions 200 range for one group, 2000 range for the other. I reset the dial delay to your suggestion above and it is now working. Users had to accept the fact that they cannot have 2000 range extensions. Thanks for your help :) Stars to you sir...

Update: I got caller ID working again with Dial Delay 5 Delay count 0 Ring Delay 3 BUT now I can't dial 4 digit extensions... help anyone? HeatherTECH.net | ACSS - SME | AIPS - IPO

Alrighty guys, I so screwed myself and I am needing some expert advise asap. everything was working fine.. IPO 500 v2 9.0 2 PRI incoming line group = 2 outgoing line group = 2 ARS 50 main set to give main business number 0N; 0Ns7025551234 dial group 2 XN; 0nS7025551234 dial group 2 Etc...

tlpeter do you mean to back up the secondary vmpro settings and stick that in the primary's vmpro? Thanks HeatherTECH.net | ACSS - SME | AIPS - IPO