Recent content by HBPSYS

Just want to Say thanks to rlsabin this was indeed the case and I got Avaya to send me the patch. Applied within seconds rebooted and problem sorted

Hi I wonder if anyone can help me as I may be missing something. Have customer who is on Avaya IPoffice 11.1 I have a new application server running the voicemail pro. we sued the voicemail Pro client to record various greeting which by default are save to /opt/vmpro/wavs. These files seems to...

Thanks for your reply and sounds like a really good option especially with sending an email as well, Unfortunately the customer doesn't want the end user to do anything as they will forget to login or out and wants it all to be automated like it was with the basic Preferred edition using the in...

Hi we have a customer who is a 24hr Care Workers for Vulnerable Children. In Working Hours calls go to Main Hunt group as normal. Out of Hours there a shift rotation where a different person covers calls with there own mobile until the following morning 9am. To enable this a button is programmed...

Thanks guys I recall this patch and we are not on this version so will get it upgraded thanks for your quick input and have a great Christmas

Really strange issue but some of our staff reporting when they ring certain customers and then the customer actually puts us on hold our staff hear our own hold music and not the customers? We are on IPOffice 9,1 with SIP trunks through gamma. When the customer side take us off hold they loose...

Thanks again yes going to upgrade the V2 over the weekend. Its the master base as I have 2 but they don't overlap . I guess ineed the dock to upgrade the firmware on the phone so may have to order one

Thanks for your Reply D100 Base D100_0.8.6_0.9.6 Avaya IP Office V2 9.0.500.972 Not sure how to check the handset firmware Remotely?

Has anyone comes across this before that if you make a call using the Dir on a D160 you cant a very loud bleep in you ear after around 30 seconds. I believe its because it times out and goes back to the main screen while you on a call but if you have used the Phonebook to make the call why does...

OneX is not installed directly on the RDS servers it is running from a Avaya Linux Server we just access it via a Web Browser. The current version we use is 9.0.7.1 Build 7 i will speak to our Phone System Engineer to see if he can get an updated version. Thank You

Hello Everyone, Hopefully someone can shed some light on an issue we are having with OneXPortal. We currently run two Remote Desktop Servers on Windows Server 2012 R2. Both Servers have 4 cores and 16GB of ram we run on average 15 users per server, the servers do not have dedicated video cards...

Yes its a strange one it does it on this 9.0.4 unit but not on ours in the office which is on the same version. The only difference is the one in the office is a V1 chassis

Sorry in not sure what you mean I have added it through button programing through manager.

Hi thanks for your input but we have 9508 in our office and these tell you the number before picking up the call . Its the same phone I have here on site

Had this issue before and can't find where the option would be . I have setup 4 programed buttons on the phone for parks Park 1 Action Call Park Action Data 1 then Park 2, 3 and 4 so all phones can see the park bays. When you press one of the park buttons to pick up the call it used to display...