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Park Buttons on 9608 , 9508

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HBPSYS

HBPSYS

Technical User
Dec 18, 2008
103
GB
Had this issue before and can't find where the option would be . I have setup 4 programed buttons on the phone for parks Park 1 Action Call Park Action Data 1 then Park 2, 3 and 4 so all phones can see the park bays. When you press one of the park buttons to pick up the call it used to display the number of the caller on the slot before you picked it up and then offer a call pickup option. Now after a few upgrades as soon as they press park 1 for example it picks the call straight up but the customer doesn't want this. I tested these phone on our system and the parks work fine with the call pickup option. Both phone system on version 9.0.4 so must be just some stupid option I don't know about

Any ideas anyone

Cheers
 
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IIRC different handsets behave differently, the 14xx/16xx show first and then press to accept, 95/96xx etc just pick straight up :)

 
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Hi thanks for your input but we have 9508 in our office and these tell you the number before picking up the call . Its the same phone I have here on site
 
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You could try the DSS status setting, doesn't say it's related but this is Avaya :)

 
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Sorry in not sure what you mean I have added it through button programing through manager.
 
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I just noticed this yesterday while playing with a new 9.1 system -- single pressing the Call Park would pick the call up with no preview, but on prior systems (8.x for example) it would show the parked call. I haven't had a chance to find a fix my self but I am curious to see how this is handled.

 
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Yes its a strange one it does it on this 9.0.4 unit but not on ours in the office which is on the same version. The only difference is the one in the office is a V1 chassis
 
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It's probably better one press anyway, more folks would whinge if it was always 2 presses and parked calls should be announced in one form or another anyway, plus it stops call dodging. Having the option would be even better :)

 
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