Recent content by ElNovato

Yes, I did, Gwebster. Thanks for you reply. When I try modify the phone asks for a username and password.

Hello everybody: Is there a way to reset the E129 phones? In 1140E phones is **73639[MAC]## Please Help!

Hello Everyone: I am new in CM. CM and CS1k are linked by SIP trunks, but only CS1K is linked to PSTN. We make external calls from CS1K as follows: *+access code+09+external number Where: *=aut access code=5 digits. 09=ac1 we want to make external calls from CM through CS1K dialing *+access...

Hello Everybody: we have a CALLPILOT 600R and a CALLPILOT REPORTER. CALLPILOT REPORTER wasn't connected to a switch. I connected yesterday. Reports show data since yesterday. Is there a way to retrieve data from previous months? HELP PLEASE!

Hello, Everybody: Users dial *xxxxx09yyyyyyy to make a external call. * is AUTH(FFC code) xxxxx is the authorization code. 09 is AC1 and yyyyyyy is the external number. Digital phones work fine but when users make a external call from an analog phone the authorization code appears in the...

Hello Everybody, I have a issue with Historical reports Scheduled. It works when the output is in a folder of AACC server but it doesn't work in other PC. Help Please.

Hello Everybody: Before upgrade AACC 6.2 to 6.4 and Cs1K MG 7.5 to Cs1K E 7.65 agents could log in pressing key 0 and then he login ID, and for log out they pressed twice Make Busy. After upgrade they must press Make Busy, key 0 and then the login ID but they cannot log out pressed twice Make...

Hello, everybody: Please I need some tips. A client have 22 skillsets, every skillset have the following script: /* HD_HwSwTel_Prima */ IF OUT OF SERVICE HD_HwSwTel_Prima_Sk THEN ROUTE CALL 30921 ELSE IF (CLID = Lista_VIP) THEN QUEUE TO SKILLSET HD_HwSwTel_Prima_Sk WITH PRIORITY 1 ELSE...

I did it by CLI. Is it necessary? will there be any problem if I leave it disabled? Thank you again, Bignose21.

Thank youuu!!!! Bignose21!!!

Hello, Everybody: How can I disable a patch of Signaling Server? I need to disable ipsec-tools-0.6.5-14.el5.3_avaya_1.i386. Please, help!

Hello, Everybody! After an agent log in his state is Not Ready. Is it possible to change that? we want in the reports log in / out display only the Not ready states made by the agent.

Thank you, Supernn. So if I have 20 full channel bulk recording and 18 postion ID configured, this is not a licensing problem?

Good Afternoon, Qe have an ACR R12 with AACC 6.4 y CS1K E 7.6. ACR shows Licensed bulk recording capacity reached alarm. ACR have 20 bulk recording licences. Also ACR have configured 18 position ID but in Recording Rules the ACR have 26 Login ID. ACR need a license for each postion ID or login...

Good Afternoon, ACR shows Licensed bulk recording capacity reached alarm. ACR have 20 bulk recording licences. Also ACR have configured 18 position ID but in Recording Rules the ACR have 26 Login ID. ACR need a license for each postion ID or login ID? Help Please...