Recent content by dmeche

Thanks for all the help so far!! I tried LD 90 and could not find anything. I'll try it again tomorrow. Does anyone know how to do a direct trunk select from the attendant console? Thanks.

I posted a couple of days ago about what I thought was a CDP problem. Well after I got into the switch I found that they are indeed trying to transfer a call with 7 digits; but the number is constantly busy. Here is a brief explanation. Two locations, partner companies, in the same town...

I have a customer who recently changed PBXs at a branch site. According to them they could at one time dial 4 digits and get the other center. They want to change the route so that they can call the other site with 4 digits again. I do not maintain the other site but I may be able to get...

I have a fax server that takes faxes and assignes them to boxes in a PC that can be viewed as PDF files. The inputs are 4 analog DNs. When I test it with a butt set at the line cord just before going into the fax press all of the lines are ringing correct on the original lines and the lines...

I have some numbers that I need to forward to a fax server. I got the first set of numbers to go to the correct box by going into CLS and enabling FAXA. I suspect this passes DTMF to the fax server. That works but now the customer wants to take other DNs and forward them to original working...

Thanks! I should be able to fix it with this. Have a great day!!!

In which load on an Option 61 do you set the transmitted caller ID number? I know if has something do do with the customer database, but the range says it is set between 0 and 3999. We have a new block of DIDs that start with 4100. Any help is appreciated. Thanks dm1964

Does the Call Pilot or Messenger, (the model that installs in line with the Norstar)have a call recording feature. If so how easy is it to set up and work. I need to get a Call Pilot or Messenger that will have 30 mailboxes, 25 unified messaging seats, and a call record feature for all the...

The gas protectors the phone company uses have too high a rating to protect Norstar equipment. By the time they open your system has taken damage. Try going to this web site. http://www.itwlinx.com/products/subcategory.asp?category=41&subcategory=4 You would put these in line with your...

I have a customer that needs a new system and I am thinking on proposing a BCM. Currently he has a Norstar CICS with 6 1FBs, 18 extensions, and a CP100. I need to install a system that will handle a T1 with DIDs, have the keycodes and hardware for 30 phones, and 30 voice mail boxes. He also...

If someone did do a copy all, and it was a user, use that as an opportunity to change the password for the system administrator.

Anyone run into issues with a 24 VDC power supply not running all of the modules on a M7324 with 2 CAPS? The customer has 2 - M7324s with 3 - CAP modules each. All of this is running on 1 - 24VDC power supply. It has been running fine for a few years, but now is giving them problems. I think...

I would try point to point T1 between the buildings if they refuse to run conduit. Once they get a price from the local carrier on a T1 for that short a distnace they may opt for the conduit. Try telling them that if they connect their buildings with fiber they can convert their routers or...

I am helping a company develop standards for in home telephone, internet, and cable TV applications. They are a local CLEC that will be doing fiber to the premises. I am looking for training material for installers, OSHA safety regs for attic work, and perhaps a few books or guides that a...

I don't know of any user serviceable parts in a 6 X 16. I never tried to take one apart. You can try a UPS to hold the system up during power outages, or backing it up with Norstar Manager then just downloading the config. I don't know if the 6 X 16 has a release that works with the Norstar...