Recent content by DavIT

That's what I was afraid of. I did come up with an idea just a short while ago though. I turned on voicemail for the Operator hunt group and then went into VM Pro and set "Leave" action to transfer back to the original operator's extension with a pound sign before it. This transfers directly...

Hi all, I am stumped trying to figure out the best way to set up my breakout/operator routing. We don't have a full time operator/receptionist, so we need a special way to route calls that go into voicemail and come out when the caller presses "0". The way we'd like it to work is to first try...

Ahh, that was it! This was a 4412D phone so you were both right on. Thank you so much! I love easy fixes. :)

Hi all, I have a user that somehow managed to set his phone to automatically answer incoming internal phone calls. If I dial his extension or a hunt group he is in, it will ring once and then go right to his speaker phone. So I can hear him typing away and have to announce that I'm on the...

Thanks for the input everyone. I'm going to set this up in a test environment today (using Intrigrant's suggestion) and then set it up for production next week when I get back from vacation. The last thing I want to do is a major change to the call routing right before I leave. :) Thanks again.

SuperJenks - I do believe our setup doesn't work with what TheDoz suggested. Here's how calls are routed: - Caller calls a toll free number that routes through our PRI - Call is routed to a hunt group - During the evening, the hunt group is manually forced into night mode & call forward all...

Hi all, I am struggling with setting up a "system" to allow my support personnel to change the call routing for their hunt group. When their hunt group is in night mode, the vm pro system takes the call and transfer it to an external cell phone. What I want to do is set up a way for them to...

Hi Bdelmar, Thanks for the response. First off, is Delta Server a free add-on to IP Office or is it something I need to license through Avaya? Secondly, the link you sent didn't seem to come through on your posting. Could you try again? Thanks again

Hi all, Hopefully someone out there can help point an IP Office newbie in the right direction here. What I am trying to understand is what I need to install/buy to get some call detail logging. My main goal is to be able to track incoming calls to a specific hunt group by these four...

Ahh, thanks for pointing that out so quickly. Much appreciated! Jeff

Hi Janni78, Once again, thanks for your help. I think we're getting there! I do have one final issue I am having with this new setup. It occurs when we have one call active to the cell phone while another call comes in. When the second call comes in, it rings the cell phone and prompts the...

Ok, I just wanted to report that I do have it working now. I turned on voicemail for my main hunt group and removed the night mode fallback to the other group. I then opened Voicemail Pro and created the setup for this hunt group to transfer to a cell phone. I was very happy when this worked...

I'm sorry but I'm really lost here. I probably should have started out by saying that I am not very familiar with this IP Office product. I used to use the Avaya Definity systems, but that has been a few years. I am trying to set up the option you talked about janni78. Can you please...

To janni78 - In your first part I assume I would still need to have them manually set night mode on and off for this to work? How would you organize the groups? One main hunt group that forwards to another hunt group in night mode, which then includes this user that is set up for forwarding...

Hi all, I have a very complex hunt group setup that I need to redo due to the problems we've been having. First off, this is the system I have: - IP Office 406 running v2.1(77) - 2x Digital Station add-on boxes (30 connections each) - PRI connection with 11 channels available Now for this...