Recent content by critchey

I have also used Algo a few times for this and will also say they work well. My only complaint is they seem rather expensive especially after adding the 3rd party IP endpoint. The truth is just an excuse for lack of imagination.

I just found this looks like you can setup monitor to see what happens with house keeping. Should be able to at least see it deleting messages if that is indeed what is happening: Procedure 1. From the Start menu, select Programs > IP Office. 2. Select Monitor. 3. Select File > Select Unit...

My understanding is also it should retain the voicemail for 24 hours after listening. I would make absolutely sure there is no user error going on perhaps they are actually deleting the message on accident while listening but expecting it to be there later? The controls for voicemail will be...

Like you said in your original post you would want to set it in the 46xxspecials.txt file not in the 46xxsettings.txt(this file is auto generated and should not be touched). It is possible the phone is not grabbing the settings file which is why it is not unlocking but its more likely it is...

You could also set it up to require hitting something first, like #, and then dial extension. "If you know your party's extension please dial #(pound)+ the extension". This really is more a voicemail pro functionality to be able to dial 1 for a specific extension AND be able to dial extensions...

Oops ya that is my bad. The truth is just an excuse for lack of imagination.

You can't do mobile twinning if you have analog lines. If you have PRI or SIP then yes you will use one channel for inbound and one channel back out to the twinned device. The truth is just an excuse for lack of imagination.

As stated by AACon you can not run 400 analog extensions on IPO. You can go with 8x Phone30s and 4x Phone8s giving you a max of 272 analog extensions. If you need to get to 400 you would have to network a second IP 500 V2 together with the one you already have and move some to the second box...

The documentation you listed is for the "Open SIP" version of the J179 which are phones to be used with non-avaya phone systems. When configuring the J179 to work with IP Office you would not use the web interface. All you actually need to do is setup the HTTP server(assuming the IP is assigned...

I agree with the shift in the world you would expect them to make working remotely easier... but Im sure they would just say "go hosted". Sadly that is where Avaya is at this time. The truth is just an excuse for lack of imagination.

I just had a similar issue but with voicemail pro. I had R11.1 vmpro client installed but when I tried to connect to a R9.1 system it looked like it would connect but I couldn't access the settings. Fine, just uninstall R11.1 and install R9.1 vmpro client right? Can't be that easy.... the...

As stated before those expansion modules are a completely different beast they are not just "IP" connections. Not only do the cables need to be shielded but they must be EXACTLY 2meters long. My understanding is the length can effect the timing and cause it not work. The truth is just an...

UC module and IPO should be running the same release. Like I said there was a hashing change between R9.0.3 and R9.0.12 so maybe that is the issue or it is simply a bug because of the mismatching releases. The best suggestion would be to upgrade the IPO to R9.0.12 to match what is currently on...

Its odd that it would effect the voicemail pro portion but this setup would absolutely cause the manager issue in the above thread. Try this to be sure: Go in with manager, set a login code on a user, and save the config. Close the config, re-open it, and go and see if the login code has been...

I found the thread that talked about this hashing issue and passwords being blanked out but it appears to only apply to manager: https://www.tek-tips.com/viewthread.cfm?qid=1769684 The truth is just an excuse for lack of imagination.