Recent content by criling

I do this at one of our sites on an S8300 with IP Softphone stations. We have a trunkside call recording system (www.nice.com) with CTI integration; works like a charm.

I would agree with this, however, it's not what was purchased, and not what the company wanted to spend their money on; unfortunately not my choice. I am doing something similar on another PBX at another site with a CTI server. I did, however, get it working with RONA and a couple fancy...

Yeah, that's exactly what I'm battling with, let me know if you find a good way around it... Thanks, Chris

I apologize for what seems to be a simple question, but what is RONA and how would I go about doing this?

It does make sense, and that may be an option, but I'm looking for a way to automate the routing between whichever box is working, that's why there are two servers running the software... the IVR is available 24/7, while the CSRs are not. On that same note, I'd rather notice and have a problem...

That is easy enough to do, however the problem isn't really if one of the lines isn't there, because those agents would drop out, and the ones from thie DS1 on the other box would be there to take the call. The problem is what happens if both lines are up (hence the agents are there) the calls...

Hi, I'm working on a new IVR system, and I have two seperate boxes (for redundancy) running the IVR software, with a DS1 off of each one to the PBX. Each channel on each DS1 is assigned to a station, and these stations auto-login as agents into a skill. This way, if one DS1 goes down...

Normally it will be queued to a skill with the channels as agents, like you guys have cited. I guess my clarification is that if the box goes down (RONA's) it does indeed see it as having the agents out of the skill? If that's the case then this is fairly easy...

Hi, I'm in the process of setting up a new IVR and have one box working. The problem is, if that box goes down for whatever reason (i.e. a queue to that hunt group yields a ring no answer), how would I write the vector so that it will ring to a second hunt group (and 2nd DS1) if the first...

Yeah, with anything firmware or OS related it's always a good idea not to jump on the first release right away; let someone else suffer the consequences... ;) Thanks Guys! Chris

I upgraded the firmware on the 3 new cards, due to your advice... Thanks guys!

Yeah, that's true of anything like that... I come primarily from the data world; I know of a few individuals who have been in a world of hurt after bending some pins on the backplane of a core switch when thye've put a line card in crooked.

But would they consider an install of 3 circuit packs by me a voiding of the warranty? I don't know if you've ever done this yourself, but it's not rocket science by any means, you only have to seat the cards in the slot, and they show up at part of the port network, there is no configuration...

That seems a little strange. In my experience with them (which has been fairly limited, I've only been working with this Avaya stuff for about a year) they've always helped me, but the firmware upgrades seem to be the first thing they suggest, regardless of the problem. All of my other circuit...

Hi, I just installed 3 new circuit packs in my 8700; 2 TN2224CPs and 1 TN464GP. My question is, should I try to keep all of my cards at the same firmware release? Typically, my stance on firmware is something like "If it's not broke don't fix it". What do you guys think? Thanks, Chris