Hi,
I'm in the process of setting up a new IVR and have one box working. The problem is, if that box goes down for whatever reason (i.e. a queue to that hunt group yields a ring no answer), how would I write the vector so that it will ring to a second hunt group (and 2nd DS1) if the first doesn't pick up after 2-3 rings or so?
Thanks,
Chris
I'm in the process of setting up a new IVR and have one box working. The problem is, if that box goes down for whatever reason (i.e. a queue to that hunt group yields a ring no answer), how would I write the vector so that it will ring to a second hunt group (and 2nd DS1) if the first doesn't pick up after 2-3 rings or so?
Thanks,
Chris