Recent content by clindsay1

I received a new IPO and SD with 11.1, I am trying to downgrade it to 11.0 SP5 with no luck. I have taken the same process that I have for years to upgrade/downgrade systems. Loaded Admin 11.0 SP5 on my computer, Did a Format SD and Recreate SD. Everything completes successfully. When I put the...

I have set the "device auto answer" still gets a busy tone. I think the issue is that it is not registering. I never get anymore logs except what I had included above. I have enabled all SIP logging options in the monitor as well.

Does anyone have experience with Valcom SIP Paging? I have a VIP-130AL, installed the 3rd Party IP licenses on version R10.1 It rings busy when I try to page to the extension. It seems to be due to it not registering. In Monitor it just continuously shows the message below. I used this following...

This is my first AT&T Flex SIP implementation. I have done several with other SIP providers with no concerns or issues. My other provider has always had an SBC onsite and I would just add an IP to LAN2 and put the SBC address in the ITSP proxy field. AT&T has provided 6 IPs and I am not sure...

That did the trick. Thank You

I have a night greeting module setup to press 9 to be connected to a support rep. I have 9 configured for a transfer to a dummy extension with unconditional forward turned on. When I call in from outside and press 9 it immediately disconnect the call. I am using SIP trunks. Any ideas? Thanks

Currently the call route points to dest "VM:checkCondition" then during business hours rings the main hunt group and after hours it goes directly to night message. The customer would like to calls to hit "VM:checkConditions" then ring the main hunt group during the day and if not answered after...

Ok, I set that up and it seems to work. Is there anyway for the caller to hear ringing during the 20 seconds that it is ringing internally?

Currently the call route points to dest "VM:checkCondition" then during business hours rings the main hunt group and after hours it goes directly to night message. I would like to calls to hit "VM:checkConditions" then ring the main hunt group during the day and if not answered after 5 rings be...

Does anyone have a cross reference for what base wav file is for? I am looking for a word document or something that says "base210" Then what ever the message thats recorded says. Thanks for the help

I have a customer that would like something like this. Calls comes in, AA answers, caller chooses 2 for sales. VM Pro transfers to the sales group. No one answers, caller then gets a prompt to press 1 to leave a message or 2 to continue to hold. Currently I have it setup so calls comes in, AA...

I did an upgrade today from 9.0.4.0 to 9.1.4.0, I need to revert it back, It won't seem to let me downgrade. When I open "Select IP Office" I see the IPO with the correct IP and 9.1.4 version, but it is grayed out and wont let me choose it. Any ideas? Thanks

I don't have any Analog trunks. I only have SIP Trunks. Thanks

Yes, I am using the 2 Analog extension ports. Thanks

I am running IPO 9.1 with external SIP Trunks and 9608 IP Phones. I have a Combo6210/ATM4 Card installed. I am using one of the analog station ports on it for an analog phone. The issue is when I place/receive an external call, The call rings into but when the person picks up, neither party can...