Recent content by cheyneyr

Ok, I think I've finally found the problem. I didn't realize it but the upgrade of another web application on the same server also installed/upgraded the .Net framework to 2.0. Somehow the CCC Reporting properties were set to use the new framework. I changed the ASP.NET properties to version...

Howdy IPO Experts, All of the sudden I'm having a problem with CCC Reporter on different clients. Clicking the selector button [>>] when trying to run a report doesn't do anything sometimes, or sometime returns an error 'Object reference not set to an instance of an object', and other times...

I don't know if this is the best way, but I used shortcodes. For example for long distance: SC: xxxxxxxxxx TelephoneNumber: 1N LineGroup: 0 Feature: Dial I created separate SCs based on some local dialing numbers. SC: 555xxxxxxx Telephone number: N LineGroup: 0 Feature: Dial Hope this...

That is good info Kris, thanks. Can you also use a wildcard for the Line Group ID field in the ICR? For example, I have two PRIs (local telco and long distance/toll free) and each one sends the same four digits to get to the same caller.

Thanks for the suggestions. I had restarted the Delta server previously and it still didn't work, but now it appears to be working. I guess I just needed to ask the experts for it to start working automagically. If you've worked a help desk, you know how that goes. :-)

My company recently migrated from an enterprise phone system to the IP Office. We have several hunt groups and bought CCC to report against them. We ran into the "people in multiple hunt groups get put in the highest hunt group extension" problem. We would rather report against the lower hunt...