Recent content by bluemilkyway1982

To overcome this problem I think you should active all your scripts.

Hi everyone, Please give me a hand on this problem: After CCMS, CCMA, CCT cores and CCMM standalone were installed successfully and are working. I tried to launch CCAD on a Client PC and it throw out a message say: The remote server returned an error:(404)not found. And CCAD can not...

Hi everyone, I am configuring TIE trunks between M1 R 25.40 B. After configuration completed, I can make calls using ESN. But after 15 minutes, some lights on PRI card face are in red and a M1 message display as the following: DTA0301 loop A slip deletion has occurred on PRI2 loop If...

Thanks Mile for your response.I got it.

Hi all, I have some questions when create a new supervisor using CCMA browser: + When should I use Telephony/Port field?What for is it? + How to configure it on M1? Many thanks, DN

Hi everyone, I am configuring TIE trunks between M1 R 25.40 B. After configuration completed, I can make calls using ESN. But after 15 minutes, some lights on PRI card face are in red and a M1 message display as the following: DTA0301 loop A slip deletion has occurred on PRI2 loop If...

If you want to fill your listed fields of the customer you have to do: + On CCAD app, accept an outbound contact. + Click Edit button-> Choose Customer Fields-> Customer + Enter information you need and click Save Regards DN

Hi all, I have some more questions when create a new supervisor using CCMA browser: + When should I use Telephony/Port field?What for is it? + How to configure it on M1? Thanks again, DN

Thank you all. I got it.

Hi everyone, On CCMA browser, when creating a new agent there is a field called Personal DN. Do you know: + Which cases I should use it and what is its meaning? + How to configure it on M1? Thanks in advance, DN

What do you mean"CCMM agent screen"?

Hi all, I have CC6 with CCMM 6. On CCMA I couldn't acquire Open Queue. Any one know this problem please give me some advices. Thanks in advance, DV.

Hi Joy, Did you see the message like "User ID XXXX is logged in to the selected terminal l s c If you continue this user will be logged out of the terminal. Are you sure you want to continue"?If so, you should map an agent with a line, and when you see the error message as mentioned just try...

Hi Joy, Did you map multiple agents with same terminal?

Hi Milesprower, Sorry, I still don't know how I can check on Agent Real Time Display.