Personal DN

[bluemilkyway1982]

Hi everyone,

On CCMA browser, when creating a new agent there is a field called Personal DN.

Do you know:
+ Which cases I should use it and what is its meaning?
+ How to configure it on M1?

Thanks in advance,
DN

 

[captaingadget]

This is a DN that follows an agent to what ever phone set they log into. It overwrites the configured seconary DN that is normally assigned to a set.

You need to configure a virtual TN in the M1. When the agent logs out the personal number is returned to the virtual world until the agent logs in again.

 

[dulfo666]

To create the personal DN check the FAQ faq959-4819

 

[bluemilkyway1982]

Thank you all. I got it.

 

[bluemilkyway1982]

Hi all,

I have some more questions when create a new supervisor using CCMA browser:

+ When should I use Telephony/Port field?What for is it?
+ How to configure it on M1?


Thanks again,
DN